Trolley Operative in Manchester

Salary £31,456 per annum (Inclusive of 17.5% shift allowance)

Why MAG?

Every year, Manchester Airport connects over 28 million passengers with more than 200 destinations across the globe. As the fourth largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.

At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role

You will ensure the availability of passenger trolleys for all passengers travelling through Manchester Airport and providing all airport users with a friendly, informative and courteous service in accordance with established service levels and operating processes.

Principal Accountabilities:

• To proactively collect and redistribute passenger baggage trolleys from/to various agreed locations within Manchester Airport in accordance with the agreed operating procedures, including but not limited to all terminals, railway station, bus station and car parks.
• To collect and redistribute trolleys on foot or using mobile trolley collection vehicles provided from outlying areas such as; bus & rail station, multi storey & surface car parks (public & staff) and remote locations such as airport hotels, outlying roads, etc, in accordance with agreed operating procedures.
• Remain in radio contact with the Co-ordinators/Allocation Managers to raise awareness of specific issues, responding quickly to demand trends and instructions to ensure revenue opportunity is optimal.
• Ensure that vehicles and equipment associated with the delivery of the provision of the trolley service are placed on battery charge as and when required to mains.
• Monitor the minimum stock levels of trolleys in essential areas to ensure the availability for passengers.
• Respond to any queries from airport users, providing informative, courteous & helpful customer service.
• Ensure that all health and safety standards are followed, thus striving to maintain a safe working environment at all times.
• Ensure all uniform is worn to the correct standards.

What will make you successful in the role?

• A full UK driving licence with no more than 3 penalty points is essential for the role.
• You must have the ability to work well as part of a team and flexibility with regard to working hours.
• Previous experience in a similar role would be beneficial.

Please submit your up-to-date CV and a covering letter detailing how you meet the role criteria. Advert will close once sufficient applications are received.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.