At a Glance
- Tasks: Collect and redistribute passenger trolleys while providing excellent customer service.
- Company: Join Manchester Airport, a leading UK airport connecting millions globally.
- Benefits: Enjoy flexible pension plans, free parking, discounts, and health services.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Be part of a dynamic team making travel easier for passengers.
- Qualifications: Full UK driving licence and teamwork skills required.
The predicted salary is between 31456 - 44038 £ per year.
Salary £31,456 per annum (Inclusive of 17.5% shift allowance)
Why MAG?
Every year, Manchester Airport connects over 28 million passengers with more than 200 destinations across the globe. As the fourth largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
- Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
- Free parking
- Subsidised public transport
- Huge range of company discounts
- 2 volunteering days per year
- Free Virtual GP service, available 24 hours a day, 7 days a week
- Care Concierge service
The role
You will ensure the availability of passenger trolleys for all passengers travelling through Manchester Airport and providing all airport users with a friendly, informative and courteous service in accordance with established service levels and operating processes.
Principal Accountabilities:
- To proactively collect and redistribute passenger baggage trolleys from/to various agreed locations within Manchester Airport in accordance with the agreed operating procedures, including but not limited to all terminals, railway station, bus station and car parks.
- To collect and redistribute trolleys on foot or using mobile trolley collection vehicles provided from outlying areas such as; bus & rail station, multi storey & surface car parks (public & staff) and remote locations such as airport hotels, outlying roads, etc, in accordance with agreed operating procedures.
- Remain in radio contact with the Co-ordinators/Allocation Managers to raise awareness of specific issues, responding quickly to demand trends and instructions to ensure revenue opportunity is optimal.
- Ensure that vehicles and equipment associated with the delivery of the provision of the trolley service are placed on battery charge as and when required to mains.
- Monitor the minimum stock levels of trolleys in essential areas to ensure the availability for passengers.
- Respond to any queries from airport users, providing informative, courteous & helpful customer service.
- Ensure that all health and safety standards are followed, thus striving to maintain a safe working environment at all times.
- Ensure all uniform is worn to the correct standards.
What will make you successful in the role?
- A full UK driving licence with no more than 3 penalty points is essential for the role.
- You must have the ability to work well as part of a team and flexibility with regard to working hours.
- Previous experience in a similar role would be beneficial.
Please submit your up-to-date CV and a covering letter detailing how you meet the role criteria. Advert will close once sufficient applications are received.
Equal Opportunities & Reasonable Adjustments
We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.
Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.
We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.
At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
Trolley Operative in Manchester employer: MAG (Airports Group)
At MAG, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment that prioritises the growth and well-being of our colleagues. As a Trolley Operative at Manchester Airport, you will enjoy competitive benefits such as a generous pension plan, free parking, and access to a 24/7 Virtual GP service, all while contributing to a vital role in ensuring a seamless travel experience for millions of passengers. Join us in a dynamic workplace where your contributions are valued, and your career can flourish amidst a diverse community of Journey Makers.
StudySmarter Expert Advice🤫
We think this is how you could land Trolley Operative in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MAG (Airports Group). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MAG (Airports Group) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Trolley Operative in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MAG (Airports Group):Your cover letter is your chance to shine! Tell us why you want to work at MAG (Airports Group) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MAG (Airports Group)!
How to prepare for a job interview at MAG (Airports Group)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
