At a Glance
- Tasks: Lead the ServiceNow platform, driving automation and seamless service experiences.
- Company: Join MAG, the largest UK-owned airport operator with a commitment to diversity and sustainability.
- Benefits: Enjoy a 10% pension contribution, free parking, discounts, and volunteering days.
- Other info: Be part of a diverse team that values unique strengths and offers excellent career growth.
- Why this job: Make a real impact in a dynamic environment while shaping the future of airport services.
- Qualifications: Experience with enterprise platforms, agile methodologies, and strong stakeholder management skills.
The predicted salary is between 50000 - 60000 £ per year.
Hybrid working – 3 days on site at Manchester Airport Permanent. We are proud to be a diverse employer and welcome candidates from all backgrounds.
At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK‑owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. Sustainability sits at the heart of our strategy, alongside a commitment to creating inclusive environments where our colleagues can thrive.
You’ll also have access to a great range of benefits including:
- 10% company pension contribution
- Free onsite parking
- Subsidised public transport
- Discounts on a wide range of brands
- 2 volunteering days per year
- 24/7 Virtual GP service
- Care Concierge service
The Role: As a ServiceNow Product Manager, you will own the ServiceNow platform end‑to‑end, driving its evolution to support critical IT and business services across MAG. You will define and deliver the product roadmap, ensuring the platform enables automation, efficiency, and seamless service experiences for colleagues and operational teams. Working across IT, People, Finance, and operations, you’ll translate business needs into scalable platform solutions.
Your Responsibilities Will Include:
- Owning the ServiceNow product roadmap and backlog, aligned to strategic priorities
- Driving platform optimisation, automation and process improvement across service workflows
- Working with stakeholders to translate operational challenges into technical solutions
- Leading agile delivery with product owners, analysts and technical teams
- Defining and tracking product KPIs, user experience and service performance metrics
- Managing vendor relationships and ensuring value from ServiceNow investment
- Driving adoption, standardisation and best practice use of the platform
- Managing product financials including budgets and business cases
We’re looking for someone with:
- Strong experience managing enterprise platforms, ideally ServiceNow
- Experience delivering technology products using agile methodologies
- Ability to translate business needs into technical solutions and product roadmaps
- Strong stakeholder management across complex, matrix environments
- Commercial awareness and experience managing budgets and vendors
- Excellent communication skills and ability to simplify complex concepts
Equal Opportunities & Reasonable Adjustments: We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine. Whether this is your next step or a new direction, we want to hear from you — even if you don’t meet every requirement. We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. At MAG, every journey matters.
Our Colleague Communities play a big part in that, including Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
ServiceNow Product Manager in Manchester employer: MAG (Airports Group)
MAG is an exceptional employer that prioritises diversity, sustainability, and employee well-being, making it a fantastic place to work as a ServiceNow Product Manager. With a hybrid working model based at Manchester Airport, employees enjoy a supportive culture, comprehensive benefits including a generous pension contribution, and opportunities for personal and professional growth through various colleague communities. Join us in shaping the future of travel while being part of a team that values every journey and encourages unique strengths to shine.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Product Manager in Manchester
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like MAG (Airports Group)!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at MAG (Airports Group) would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at MAG (Airports Group) through your school's career services!
We think you need these skills to ace ServiceNow Product Manager in Manchester
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like ServiceNow Product Manager, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the ServiceNow Product Manager position at MAG (Airports Group). Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at MAG (Airports Group)
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
