At a Glance
- Tasks: Shape and optimise digital experiences for seamless airport travel.
- Company: Join CAVU, a leader in transforming airport travel with innovative solutions.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a supportive work environment.
- Other info: Be part of a diverse team committed to innovation and inclusivity.
- Why this job: Make a real impact on customer journeys while working in a dynamic, Agile team.
- Qualifications: Experience in product ownership and a passion for improving customer experiences.
The predicted salary is between 40000 - 50000 £ per year.
At CAVU, our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody — from the smallest ideas to the biggest transformations. Every day is an opportunity to create better travel experiences.
From our revenue-accelerating single-platform technology, Propel, through to our world-class hospitality venues including 1903 and Escape Lounges, our solutions make travel smoother for passengers and more profitable for our clients and partners.
We’re looking for a Product Owner to join our Digital Customer Platform team, helping shape and optimise some of the most visible and business-critical digital experiences across MAG airports. This role will focus on the digital customer journey across key touchpoints including the Manchester, Stansted and East Midlands Airport websites, alongside associated passenger information and self-service experiences. You’ll play a key role in driving optimisation initiatives, improving customer engagement, and ensuring our digital platforms continue to evolve in line with customer and commercial needs.
Working within an Agile product environment, you’ll collaborate closely with UX, engineering, content and business stakeholders to define priorities, manage delivery and ensure product decisions are driven by insight and measurable outcomes. This is an exciting opportunity to join a team at a pivotal stage, building on significant digital transformation work completed over the last 18 months and helping shape the next phase of optimisation, experimentation and customer experience improvement.
- Own and manage product backlogs across digital customer touchpoints, ensuring priorities align with customer, operational and commercial objectives.
- Contribute actively to Agile ceremonies including sprint planning, stand-ups, retrospectives and backlog refinement.
- Collaborate with engineering, UX and content teams to ensure solutions deliver high-quality customer outcomes.
- Support the continuous improvement of product delivery processes and Agile ways of working.
- Drive optimisation initiatives across web and digital customer journeys, identifying opportunities to improve engagement, conversion and usability.
- Support and coordinate experimentation and A/B testing activity in partnership with UX and digital teams.
- Use customer, behavioural and performance data to inform prioritisation and product decisions.
- Ensure digital experiences remain aligned to both customer expectations and wider business strategy.
- Balance customer needs, technical considerations and commercial priorities when making product decisions.
We’re looking for a collaborative and commercially aware Product Owner who enjoys working in fast-paced digital environments and is passionate about improving customer experiences through data-led product decisions. You’ll likely have previous experience working in Product, Digital or Customer Experience teams, with exposure to Agile delivery environments and optimisation-focused digital products.
- Experience working as a Product Owner or within a product-led digital delivery environment.
- Strong understanding of Agile methodologies and product delivery practices.
- Experience managing backlogs, writing user stories and working within sprint-based delivery teams.
- Exposure to digital optimisation, experimentation or A/B testing initiatives.
- The ability to interpret and utilise data to support product decisions and prioritisation.
- Experience working closely with UX, engineering and content teams.
- Familiarity with digital analytics tools such as GA4 would be advantageous.
25 days holiday, increasing with service (up to 28), option to buy up to 10 extra days + 4 flexible bank holidays, 10% company pension, annual bonus scheme, on-site gym, a range of flexible benefits and discounts, including up to 50% off CAVU products such as Escape Lounges and Airport Parking, rail and retail discounts, access to health & wellbeing events, ID&E activities, and learning opportunities, formal and informal development options, including mentoring programmes and learning grants, enhanced parental leave (T&Cs apply).
We’re building something brilliant at CAVU: a diverse team of people who reflect the global customer base we serve. We’re proudly part of MAG, and together we’re on a mission to be number one in our industries — and that takes talent in all its forms.
We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know — we’re committed to helping you perform at your best.
Our Colleague Communities play a big part in that journey, including Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
Product Owner - UX (Permanent) in Manchester employer: MAG (Airports Group)
MAG (Airports Group) is an exceptional employer, offering a vibrant work culture that prioritises customer service excellence and employee growth. Located at Manchester Airport, our team enjoys unique benefits such as free on-site parking, generous employee discounts, and ample opportunities for career development in the dynamic hospitality sector. Join us to be part of a dedicated team that values flexibility and fosters a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Product Owner - UX (Permanent) in Manchester
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at MAG (Airports Group) for a Product Owner - UX (Permanent), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like MAG (Airports Group) before they go live!
We think you need these skills to ace Product Owner - UX (Permanent) in Manchester
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Product Owner - UX (Permanent) at MAG (Airports Group), make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work MAG (Airports Group) does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to MAG (Airports Group). Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at MAG (Airports Group).
How to prepare for a job interview at MAG (Airports Group)
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with MAG (Airports Group), be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. MAG (Airports Group) might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at MAG (Airports Group)!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what MAG (Airports Group) is looking for.
