At a Glance
- Tasks: Lead the ServiceNow platform, driving automation and efficiency for critical services.
- Company: Join MAG, the largest UK-owned airport operator with a commitment to diversity and sustainability.
- Benefits: Enjoy a 10% pension contribution, free parking, discounts, and volunteering days.
- Other info: Be part of a diverse team dedicated to making every journey matter.
- Why this job: Make a real impact in a dynamic environment while shaping the future of airport services.
- Qualifications: Experience with enterprise platforms and agile methodologies is essential.
The predicted salary is between 50000 - 60000 £ per year.
Hybrid working – 3 days on site at Manchester Airport. Permanent.
We are proud to be a diverse employer and welcome candidates from all backgrounds.
At MAG we provide the airport facilities and travel services that people need to connect with the world. As the largest UK-owned airport operator, we serve over 60 million passengers a year from Manchester, London Stansted, and East Midlands Airports. Sustainability sits at the heart of our strategy, alongside a commitment to creating inclusive environments where our colleagues can thrive.
You’ll also have access to a great range of benefits including:
- 10% company pension contribution
- Free onsite parking
- Subsidised public transport
- Discounts on a wide range of brands
- 2 volunteering days per year
- 24/7 Virtual GP service
- Care Concierge service
The role:
As a ServiceNow Product Manager, you will own the ServiceNow platform end-to-end, driving its evolution to support critical IT and business services across MAG. You will define and deliver the product roadmap, ensuring the platform enables automation, efficiency, and seamless service experiences for colleagues and operational teams. Working across IT, People, Finance, and operations, you’ll translate business needs into scalable platform solutions.
Your Responsibilities Will Include:
- Owning the ServiceNow product roadmap and backlog, aligned to strategic priorities
- Driving platform optimisation, automation and process improvement across service workflows
- Working with stakeholders to translate operational challenges into technical solutions
- Leading agile delivery with product owners, analysts and technical teams
- Defining and tracking product KPIs, user experience and service performance metrics
- Managing vendor relationships and ensuring value from ServiceNow investment
- Driving adoption, standardisation and best practice use of the platform
- Managing product financials including budgets and business cases
What will make you successful in the role?
- Strong experience managing enterprise platforms, ideally ServiceNow
- Experience delivering technology products using agile methodologies
- Ability to translate business needs into technical solutions and product roadmaps
- Strong stakeholder management across complex, matrix environments
- Commercial awareness and experience managing budgets and vendors
- Excellent communication skills and ability to simplify complex concepts
Equal Opportunities & Reasonable Adjustments:
We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine. Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring. We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best. At MAG, every journey matters.
Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
Product Manager - Service Now in Manchester employer: MAG (Airports Group)
MAG is an exceptional employer that prioritises diversity, sustainability, and employee well-being, making it a fantastic place to work as a Product Manager in ServiceNow. With a hybrid working model at the vibrant Manchester Airport, employees enjoy a supportive culture, comprehensive benefits including a generous pension contribution, and opportunities for personal and professional growth through various colleague communities. Join us in shaping the future of travel while being part of a team that values every journey and encourages unique strengths to shine.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Service Now in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at MAG on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by understanding MAG's values and mission. Think about how your experience aligns with their focus on sustainability and inclusivity. Show them you’re not just a fit for the role, but for the company culture too!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your responses around Situation, Task, Action, and Result to clearly demonstrate your skills and experiences relevant to the Product Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the MAG team.
We think you need these skills to ace Product Manager - Service Now in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Product Manager role. Highlight your experience with ServiceNow and agile methodologies, as these are key to what we’re looking for at MAG.
Showcase Your Stakeholder Management Skills:We want to see how you’ve successfully managed stakeholders in complex environments. Share specific examples that demonstrate your ability to translate business needs into technical solutions.
Keep It Clear and Concise:When writing your application, clarity is crucial. Use straightforward language to explain your experience and achievements, making it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at MAG (Airports Group)
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in the ServiceNow platform. Familiarise yourself with its features, functionalities, and recent updates. This will not only help you answer technical questions but also demonstrate your genuine interest in the role.
✨Showcase Your Agile Experience
Since the role involves leading agile delivery, be prepared to discuss your experience with agile methodologies. Share specific examples of how you've successfully managed projects using agile practices, and how this has led to improved outcomes.
✨Understand MAG's Business Needs
Research MAG and understand their operations, especially how they utilise technology to enhance passenger experiences. Be ready to discuss how you can align the ServiceNow product roadmap with their strategic priorities and operational challenges.
✨Prepare for Stakeholder Management Questions
Given the importance of stakeholder management in this role, think of examples where you've effectively communicated complex concepts to diverse audiences. Highlight your ability to translate business needs into technical solutions, showcasing your interpersonal skills.
