At a Glance
- Tasks: Manage airport ID systems and ensure safety and security compliance.
- Company: Join MAG, the largest UK-owned airport operator with a focus on sustainability.
- Benefits: Enjoy flexible pension plans, free parking, and a range of discounts.
- Other info: Great career growth opportunities in a dynamic airport setting.
- Why this job: Be part of a team that shapes the travel experience for millions.
- Qualifications: Experience in managing teams in regulated environments is essential.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the ID Centre Manager role at MAG (Airports Group). Every year, Manchester Airport connects over 30 million passengers with more than 200 destinations across the globe. As the third largest airport in the UK, Manchester is also in the top 20 airports in Europe. Part of the largest UK owned airport operator group, MAG, Manchester Airport supports over 19,000 jobs onsite and generates around £7.75bn each year for the region.
Sustainability is one of our core values, and it shapes everything we do. We are committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support, and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You will also have access to some great benefits including:
- Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
- Free parking
- Subsidised public transport
- Huge range of company discounts
- 2 volunteering days per year
- Free VirtualGP service, available 24 hours a day, 7 days a week
- Care Concierge service
The role involves maintaining the airport's safety, security, and operational effectiveness. You will oversee the full lifecycle of Airport Identification Cards, Driver Permits, and Taxi Permits, ensuring all are issued in accordance with the UK National Aviation Security Programme and Manchester Airport policies.
You will lead and coordinate the Pass & Permit Office Administrators, managing workloads related to security pass enquiries and car parking administration. Your focus will be on delivering a high-quality service within agreed SLAs while ensuring the team is well-trained and fully compliant with all regulatory obligations.
In addition, you will operate and manage several operationally critical systems, including the Airport Access Control (CEM), Airport ID Gateway, and Car Parking Systems (S&B). You will be responsible for maintaining and delivering the MAG ID standard to ensure consistently excellent service for all ID Centre customers.
A key part of the role also involves building strong relationships with stakeholders such as airlines, control authorities, and service partners. You will work collaboratively to ensure regulatory compliance, resolve performance issues, and continually improve the quality and accuracy of ID submissions.
The successful candidate will have experience of managing people in a regulated service environment with the ability to develop them into a high-performing team, delivering excellent standards of customer service, along with experience of effective communication with key stakeholders at a senior level in order to manage and improve their performance. You will also need to be able to complete and pass a 5-year enhanced background check and Aviation Security Airport Security Manager course, and be able to attain and maintain Counter Terrorism Clearance (CTC).
ID Centre Manager in Manchester employer: MAG (Airports Group)
MAG (Airports Group) is an exceptional employer, offering a vibrant work culture that prioritises customer service excellence and employee growth. Located at Manchester Airport, our team enjoys unique benefits such as free on-site parking, generous employee discounts, and ample opportunities for career development in the dynamic hospitality sector. Join us to be part of a dedicated team that values flexibility and fosters a rewarding work environment.
StudySmarter Expert Advice🤫
We think this is how you could land ID Centre Manager in Manchester
✨Tip Number 1
Network like a pro! Get out there and connect with people in the aviation industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching MAG and Manchester Airport. Understand their values, especially around sustainability and community engagement. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your experience in managing teams and delivering excellent customer service, as these are key for the ID Centre Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the MAG family. Good luck!
We think you need these skills to ace ID Centre Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the ID Centre Manager role. Highlight relevant experience in managing teams and working in regulated environments. We want to see how your skills align with our commitment to safety and customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our mission at Manchester Airport. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Communication Skills:Effective communication is key in this role. In your application, give examples of how you've successfully communicated with stakeholders or managed teams. We love seeing candidates who can build strong relationships!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at MAG.
How to prepare for a job interview at MAG (Airports Group)
✨Know Your Stuff
Make sure you understand the key responsibilities of the ID Centre Manager role. Familiarise yourself with the UK National Aviation Security Programme and Manchester Airport policies. This will show that you're serious about the position and ready to hit the ground running.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in regulated environments. Highlight your ability to develop high-performing teams and deliver excellent customer service. Use specific scenarios to demonstrate your leadership style and how it aligns with MAG's values.
✨Build Relationships
Think about how you can build strong relationships with stakeholders. Be ready to discuss your experience in effective communication with senior-level stakeholders. Show that you understand the importance of collaboration in maintaining regulatory compliance and improving performance.
✨Be Ready for Background Checks
Since this role requires passing a 5-year enhanced background check, be prepared to discuss your history openly. Make sure you understand the requirements for Counter Terrorism Clearance (CTC) and express your commitment to meeting these standards.
