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For Companies At a Glance
- Tasks: Help customers via email and chat, resolving queries and providing top-notch service.
- Company: Join CAVU, a dynamic company transforming travel experiences for passengers worldwide.
- Benefits: Enjoy 25 days holiday, flexible working, and a range of perks including gym access.
- Why this job: Be part of a team that makes travel seamless and enjoyable for people globally.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible work options and a supportive environment for all applicants.
The predicted salary is between 25000 - 30000 £ per year.
About CAVU
For airports, for partners, for people. We are CAVU. Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow. Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition. More than just a name, CAVU is our mindset. It represents all that we stand for.
The role
As a Customer Service Agent, you will play a crucial role within our dedicated team working hard to provide great customer service to all our customers across the world, holidaymakers and business travellers alike from over 40 countries! Your job will be to help customers get their questions answered and any issues resolved, from complex challenges to everyday queries. You will take ownership of these queries and requirements whilst liaising internally and externally to gain solutions. Training and equipment will be provided.
Please note the following working pattern:
- Working 2 weekends out of 6
- 5 Days a week - 2 days off in the week when on weekends (x 2)
About You
- Respond to customer inquiries via phone, email, live chat, and social media platforms with a high level of professionalism, empathy and patience
- Provide support in several languages, assisted by translation programs
- Take ownership of customer issues and follow through to ensure satisfactory resolution
- Escalate complex or unresolved issues to the appropriate team while maintaining ownership and communication with customers
- Assist customers to complete bookings
- Report user experience (UX) issues internally using findings from live chat
- Liaise with other teams to field requests and questions
- Build an internal "knowledge base" to answer questions more quickly
- Write customer-facing content to answer frequently asked questions
- Assist the team in developing content for chatbots
The Perks
- 25 Days Holiday, with the option to buy up to 10 more, plus 4 flexible bank holidays
- 10% Company Pension
- Annual Bonus Scheme (as above, per grade)
- 2 Weeks Work From Anywhere
- MediCash Programme
- On Site Gym
- A Host of Flexible Benefits & Discounts
EDI at CAVU
We are an equal opportunities employer. We do not discriminate based on religion, race, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. If you’re reading this and perhaps don’t tick every skill then please still make yourself known to CAVU. We’d love to hear from you. We also want to ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, therefore please contact us to request assistance.
Are you ready to reach new heights? Please apply via the link.
Customer Service Agent in Manchester employer: MAG (Airports Group)
Contact Detail:
MAG (Airports Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent in Manchester
✨Tip Number 1
Get to know CAVU and its values! Research the company’s mission and how they create seamless travel experiences. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about common scenarios you might face as a Customer Service Agent and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and even give you tips on how to stand out in your application.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from CAVU.
We think you need these skills to ace Customer Service Agent in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service Agent role. Highlight your experience with email and chat support, and don’t forget to mention any relevant skills that align with our mission at CAVU.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that get straight to the heart of your experience and how it relates to the role. Avoid fluff and focus on what matters!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at CAVU!
How to prepare for a job interview at MAG (Airports Group)
✨Know Your Stuff
Before the interview, make sure you understand CAVU's mission and values. Familiarise yourself with their services and how they enhance customer experiences at airports. This will show your genuine interest in the company and help you answer questions more confidently.
✨Practice Makes Perfect
Since the role involves handling customer inquiries via email and chat, practice responding to common customer service scenarios. Think about how you would handle difficult situations or complex queries, and be ready to share these examples during the interview.
✨Showcase Your Empathy
CAVU values professionalism and empathy in customer service. Be prepared to discuss times when you've gone above and beyond for a customer. Highlight your ability to listen actively and resolve issues with patience and understanding.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training processes, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.