Technical Operations Engineer in London

You’ll also have access to some great benefits including:

• Free parking
• Subsidised public transport
• Huge range of company discounts
• Free Virtual GP service, available 24/7
• Care Concierge service
• Two volunteering days per year
• Free Airport parking when you go on holiday (subject to availability)
• Discounts on MAG products including Escape Lounges and holiday parking
• Access to “Benefits Me – My MAG Rewards” portal with discounts and savings

The role is focused on supporting MAG’s Server Infrastructure estate and providing expert 3rd line support to ensure a consistently high-quality service to our customers and colleagues. You’ll operate in a fast-paced, 24/7/365 environment and work as part of a service‑focused team supporting business‑critical infrastructure across the airport operation.

You’ll play a key role in maintaining operational stability, resolving complex incidents, driving continuous improvement and supporting the delivery of resilient and secure infrastructure services. Key responsibilities include:

• Supporting business-critical systems within a 24/7 operational environment
• Investigating recurring incidents through Problem Management methodologies
• Performing root cause analysis and implementing preventative solutions
• Supporting and maintaining infrastructure platforms and associated services
• Participating in the out-of-hours on‑call rota to provide 24/7 support coverage
• Contributing to service improvements and infrastructure transformation initiatives
• Collaborating with internal teams and stakeholders to maintain service excellence

We’re looking for someone with extensive experience in a Technical Operations, Infrastructure or similar IT support environment, with a proactive mindset and a passion for delivering reliable technology services. You’ll bring strong troubleshooting capability, the ability to perform under pressure and a willingness to continuously learn and adapt to emerging technologies.

Experience and knowledge required:

• VMware
• Minimum 3 years experience in a 3rd line role
• Endpoint Configuration Manager (ECM / SCCM)
• Software Packaging
• Microsoft Office 365
• Active Directory including Group Policy, DNS and DHCP
• Veeam Backup solutions
• PowerShell scripting
• Certificate Services
• Windows Server (2008–2025) and Windows 7–11 environments
• Strong incident and problem management capability with root cause analysis experience
• Always On VPN
• Remote Desktop Services (RDS)
• NSX SQL

We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.

Please note: Due to the required security checks for this role, we are only able to accept applications from candidates who currently live in the UK and have done so continuously for the last 3 years.