At a Glance
- Tasks: Lead landside operations, ensuring safety and efficiency while driving revenue and service excellence.
- Company: Join MAG, a leading UK airport operator committed to sustainability and community support.
- Benefits: Enjoy flexible pension plans, 24 days holiday, free parking, and a range of discounts.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact in a dynamic environment at one of the UK's busiest airports.
- Qualifications: Strong leadership, stakeholder management, and data-driven decision-making skills required.
The predicted salary is between 45000 - 55000 £ per year.
Working within the Landside Operations team at Stansted Airport, this is a permanent, full-time office-based role.
About MAG
Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support, and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first‑class journey for our customers starts by creating a first‑class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
- Bonus Scheme
- Flexible and generous company pension plan with various company contribution options (up to 8%) that you can change to suit your personal needs
- 24 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
- 2 volunteering days per year
- Free VirtualGP service, available 24 hours a day, 7 days a week
- Care Concierge service
About The Role
As a Landside Services Manager, you will play a pivotal role in ensuring the efficient, safe, and commercially optimised operation of landside functions. You will lead administrative, financial and operational activities across car parks, forecourts, and associated assets, driving revenue performance, compliance, and service excellence. This role combines operational leadership, financial control, stakeholder engagement and data‑driven decision‑making, ensuring that landside services run smoothly while continually improving processes, systems and customer outcomes.
As a Landside Services Manager, you will be responsible for:
- Leading and developing the administration team, providing clear direction, performance management and coaching to ensure delivery of service, compliance and income targets.
- Managing and optimising concession schemes and staff parking, ensuring maximum revenue generation and adherence to terms and conditions.
- Leading stakeholder management across internal and external partners, including finance, legal, commercial teams, suppliers and regulatory bodies, ensuring alignment and effective delivery.
- Coordinating landside projects and minor works programmes, ensuring delivery on time, within budget and with minimal operational disruption.
- Overseeing claims management and insurance processes, identifying trends and implementing improvements to reduce cost exposure.
- Developing and implementing policies and audit processes to protect revenue, ensure compliance and improve operational performance.
- Owning and enhancing data reporting and analytics, producing dashboards and insights to support commercial, operational and strategic decision‑making.
- Managing supplier and third‑party relationships, ensuring high performance, accountability and value for money across all contracts including Bussing and Barrier solutions.
- Ensuring optimal performance of landside infrastructure and assets, including car park systems, CCTV, vehicles and control systems.
What Will Make You Successful
- Leadership & Line Management
- Stakeholder Management
- Coordination & Delivery
- Data Literacy & Insight
- Commercial & Financial Acumen
- Operational & Continuous Improvement Mindset
Please note that due to the requirements of the role, the successful candidate must have resided in the UK for the last 3 years. The successful candidate must also hold a valid UK Driving Licence, with no more than 3 penalty points.
Equal Opportunities & Reasonable Adjustments
We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine. Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.
We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.
At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
Landside Services Manager in London employer: MAG (Airports Group)
MAG is an exceptional employer, offering a dynamic work environment at London Stansted Airport where sustainability and community engagement are at the forefront of our operations. With a commitment to employee growth, we provide extensive benefits including a generous pension plan, flexible working options, and opportunities for volunteering, all within a culture that values diversity and inclusion. Join us to be part of a team that not only prioritises customer experience but also invests in your career journey.
StudySmarter Expert Advice🤫
We think this is how you could land Landside Services Manager in London
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We think you need these skills to ace Landside Services Manager in London
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at MAG (Airports Group), make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
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Research and Reflect:Before you hit 'submit,' spend some time digging into MAG (Airports Group). Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at MAG (Airports Group)
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
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✨Highlight Your Teamwork Experience
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