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For Companies At a Glance
- Tasks: Coordinate airfield operations and ensure excellent customer service in a dynamic environment.
- Company: Join MAG, the largest UK-owned airport operator, at London Stansted Airport.
- Benefits: Enjoy a competitive salary, shift allowance, and opportunities for career growth.
- Other info: Be part of a supportive community that values diversity and inclusion.
- Why this job: Make a real impact on passenger journeys while working with a diverse team.
- Qualifications: Full UK driving licence and experience in aviation operations or control rooms.
The predicted salary is between 30000 - 42000 £ per year.
Based - London Stansted Airport
3 month secondment
Band 54 on 4 off shift pattern
17.5% shift allowance
Why MAG?
Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to creating environments in which our people can thrive.
The role
This exciting 3 month secondment would suit someone who can co-ordinate all aspects of the Airfield Operations Visual Control Room whilst providing excellent customer service along with excellent communication skills as well as an ability to produce accurate and up to date data.
Duties
- Implementing of stand plan rule management
- Editing of the stand planning rules including managing control of team awareness to any changes
- Reviewing and control of stand planning protocols
- Management of the Stand Planning system
- Management of Chroma Operational reference data and operational procedures
- Daily and monthly reporting of Chroma and other operational data using various tools
- Liaison with Handling Agents on planning processes including Gate management and First Wave templates
- Liaison with Control Agencies for effective passenger flow management in relation to stand allocations – CCC, UKBF, Police, Security etc.
- Liaison with NATS to review daily stats and manage accurate data sharing
- Planning operational restrictions to stands and gates so as to facilitate ad hoc closures as well as planned maintenance including liaison with Projects for longer term planning.
- Building future stand planning templates for operational use.
- Reviewing ACL season schedules and report on expected operational changes to the stand plan.
- Excellent IT skills using business reporting tools such as Chroma BI, Qlikview, MS Excel etc.
What will make you successful in the role?
- Hold a Full UK driving License (essential)
- Competent in the use of business reporting tools (Chroma, Qlikview, MS Excel)
- Current or previous experience in an aviation operational control room
- Current or previous airfield operations working knowledge
- Proficient in RT communications with recent working knowledge
- Any offer is subject to passing the appropriate medical assessment (essential)
Equal Opportunities & Reasonable Adjustments
We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine. Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring.
We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.
At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
Airfield Control & Stand Planner in London employer: MAG (Airports Group)
Contact Detail:
MAG (Airports Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Airfield Control & Stand Planner in London
✨Tip Number 1
Network like a pro! Reach out to folks in the aviation industry, especially those at MAG. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of airfield operations and the tools mentioned in the job description. Show us you know your stuff and can hit the ground running!
✨Tip Number 3
Don’t just wait for the job to come to you! Apply through our website and keep an eye on new openings. The more you put yourself out there, the better your chances of landing that dream role.
✨Tip Number 4
Be ready to showcase your communication skills during the interview. We want to see how you handle liaising with different teams and managing data – it’s all about teamwork and clarity!
We think you need these skills to ace Airfield Control & Stand Planner in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Airfield Control & Stand Planner role. Highlight your relevant experience in aviation operations and your skills with business reporting tools like Chroma and Excel. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role involves liaising with various agencies and handling agents, it's crucial to demonstrate your excellent communication skills. Use examples from your past experiences where you've successfully managed stakeholder relationships or resolved issues.
Be Data Savvy: As you'll be managing and reporting on operational data, make sure to showcase your proficiency with data analysis tools. Mention any specific projects where you've used Chroma, Qlikview, or Excel to drive results. We love a numbers person!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at MAG!
How to prepare for a job interview at MAG (Airports Group)
✨Know Your Stuff
Make sure you brush up on your knowledge of airfield operations and the specific tools mentioned in the job description, like Chroma and Qlikview. Familiarise yourself with the stand planning protocols and be ready to discuss how you've used similar systems in the past.
✨Show Off Your Communication Skills
Since this role involves liaising with various agencies and handling agents, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Be Ready for Scenario Questions
Expect questions that test your problem-solving skills in real-time scenarios. Think about potential challenges in airfield operations and how you would address them. This will show your ability to think on your feet and manage operational restrictions.
✨Demonstrate Your Customer Service Mindset
Remember, excellent customer service is key in this role. Prepare to share experiences where you went above and beyond to ensure a positive experience for customers or colleagues, highlighting your commitment to creating a first-class journey.