At a Glance
- Tasks: Lead landside operations, ensuring safety and efficiency at Stansted Airport.
- Company: Join MAG, the largest UK-owned airport operator, committed to sustainability and community support.
- Benefits: Enjoy a bonus scheme, generous pension, 24 days holiday, free parking, and more.
- Other info: Diverse and inclusive workplace with excellent growth opportunities and support for all employees.
- Why this job: Make a real impact on customer journeys while developing your career in a dynamic environment.
- Qualifications: Strong leadership, stakeholder management, and data-driven decision-making skills required.
The predicted salary is between 40000 - 50000 £ per year.
Working within the Landside Operations team at Stansted Airport in a permanent, full-time office-based role.
About MAG: Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region. Sustainability is one of our core values, shaping everything we do. We're committed to protecting the environment and supporting our local communities through various programmes including airport and airline decarbonisation, education, skills and employment support, and community engagement initiatives.
At MAG, we recognise that creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues. We are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
- Bonus Scheme
- Flexible and generous company pension plan with various contribution options (up to 8%)
- 24 days holiday plus bank holidays
- Free parking
- Subsidised public transport
- Huge range of company discounts
- 2 volunteering days per year
- Free VirtualGP service, available 24/7
- Care Concierge service
About The Role: As a Landside Services Manager, you will play a pivotal role in ensuring the efficient, safe, and commercially optimised operation of landside functions. You will lead administrative, financial and operational activities across car parks, forecourts, and associated assets, driving revenue performance, compliance, and service excellence. This role combines operational leadership, financial control, stakeholder engagement and data-driven decision-making, ensuring that landside services run smoothly while continually improving processes, systems and customer outcomes.
As a Landside Services Manager, you will be responsible for:
- Leading and developing the administration team, providing clear direction, performance management and coaching to ensure delivery of service, compliance and income targets.
- Managing and optimising concession schemes and staff parking, ensuring maximum revenue generation and adherence to terms and conditions.
- Leading stakeholder management across internal and external partners, including finance, legal, commercial teams, suppliers and regulatory bodies.
- Coordinating landside projects and minor works programmes, ensuring delivery on time, within budget and with minimal operational disruption.
- Overseeing claims management and insurance processes, identifying trends and implementing improvements to reduce cost exposure.
- Developing and implementing policies and audit processes to protect revenue, ensure compliance and improve operational performance.
- Owning and enhancing data reporting and analytics, producing dashboards and insights to support decision-making.
- Managing supplier and third-party relationships, ensuring high performance, accountability and value for money across all contracts.
- Ensuring optimal performance of landside infrastructure and assets, including car park systems, CCTV, vehicles and control systems.
What Will Make You Successful:
- Leadership & Line Management
- Stakeholder Management
- Coordination & Delivery
- Data Literacy & Insight
- Commercial & Financial Acumen
- Operational & Continuous Improvement Mindset
Please note that due to the requirements of the role, the successful candidate must have resided in the UK for the last 3 years and hold a valid UK Driving Licence, with no more than 3 penalty points.
Equal Opportunities & Reasonable Adjustments: We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine. Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring. We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.
At MAG, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
Landside Services Manager employer: MAG (Airports Group)
MAG is an exceptional employer, offering a dynamic work environment at London Stansted Airport where sustainability and community engagement are at the forefront of our operations. As a Landside Services Manager, you will benefit from a supportive culture that prioritises employee growth through leadership development, flexible benefits including a generous pension plan, and opportunities for volunteering, all while contributing to a thriving airport that connects millions globally.
