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- Tasks: Manage the bus and coach station at Stansted Airport, ensuring safety and excellent customer service.
- Company: Join MAG, a leading UK airport operator with a commitment to sustainability and community support.
- Benefits: Enjoy flexible pension plans, 24 days holiday, free parking, and company discounts.
- Other info: Flexible working hours with opportunities for career growth and community engagement.
- Why this job: Be part of a dynamic team that connects millions of passengers and makes a real impact.
- Qualifications: Passion for customer service, great communication skills, and health and safety knowledge.
The predicted salary is between 26484 - 29331 £ per year.
The role involves managing the operation of the bus and coach station at Stansted Airport, ensuring a safe operating environment with excellent customer service and minimal disruption. You will work as part of the Landside Operations team to ensure that the coach station operates to the highest standards for passengers, colleagues, and other stakeholders.
Key responsibilities include:
- Overseeing the management of Stansted Airport coach and bus station to ensure efficient operation with minimal disruption, including bay management.
- Carrying out daily Health & Safety inspections on the Coach Station facility and reporting/recording all faults through the Airport’s fault reporting process.
- Facilitating the payment of charter coach charges and banking monies daily through the agreed process.
- Providing information and assistance to all customers and service providers using the coach and bus station services.
- Ensuring a high level of Customer Service is delivered without exception and making decisions that improve the experience for all.
- Liaising with Cleaning Supervisors to ensure the coach station facility is cleaned to a high standard.
- Liaising with the Stansted Airport service providers regarding service updates.
- Managing the evacuation of the Coach Station facility and assisting in the Terminal evacuation procedures.
To be successful in this role, you should have:
- A passion for customer service.
- Drive to deliver a high-quality standard of service in the coach & bus station.
- Great communication skills.
- Administration skills, including use of IT.
- Health and safety knowledge.
- Self-motivation and drive to achieve daily goals.
- Proven ability to continually identify improvement opportunities and implement them.
At MAG, we are committed to building inclusive environments where our people can thrive. We offer great benefits including a flexible pension plan, 24 days holiday plus bank holidays, free parking, subsidised public transport, and more.
We’re proud to be a Disability Confident employer and are committed to helping you perform at your best.
Landside Facilities Officer employer: MAG (Airports Group)
Contact Detail:
MAG (Airports Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Landside Facilities Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at Stansted Airport. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research the Landside Operations team and think about how your skills match their needs. Show them you're passionate about customer service and safety.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on answering questions about your experience and how you handle challenges in a busy environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the MAG team and making a difference at Stansted Airport.
We think you need these skills to ace Landside Facilities Officer
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your love for customer service in your application. We want to see how you’ve gone above and beyond to create great experiences for customers in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and get straight to what makes you a great fit for the role.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Landside Facilities Officer role by mentioning specific skills and experiences that align with the job description. We love seeing how you connect your background to our needs.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at MAG (Airports Group)
✨Know Your Stuff
Familiarise yourself with the operations of bus and coach stations, especially at airports. Understand the key responsibilities of a Landside Facilities Officer, such as health and safety inspections and customer service standards. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you resolved issues or improved customer experiences. This will demonstrate your passion for customer service, which is crucial for this role.
✨Communicate Clearly
Practice clear and concise communication. You’ll need to liaise with various stakeholders, so being able to articulate your thoughts effectively is key. Consider doing mock interviews with friends or family to refine your communication style.
✨Highlight Your Problem-Solving Abilities
Be ready to discuss how you've identified and implemented improvements in previous roles. Think of specific examples that showcase your ability to enhance operations or customer experiences. This aligns perfectly with the expectations of the role and shows you're proactive.