At a Glance
- Tasks: Welcome guests and maintain lounge standards for a top-notch experience.
- Company: CAVU enhances airport experiences with innovative hospitality solutions.
- Benefits: Enjoy flexible shifts, competitive pay, and great employee perks.
- Other info: Must be 18+ due to alcohol service; shifts vary from early mornings to late evenings.
- Why this job: Join a dynamic team dedicated to creating memorable travel moments.
- Qualifications: Experience in hospitality and a passion for customer service are essential.
The predicted salary is between 18400 - 26000 £ per year.
For airports, for partners, for people. We are CAVU. Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.
From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.
The role: We currently have an exciting opportunity to join our Hospitality Team here at Manchester Airport. We operate the unique brands – Escape Lounge and 1903 Lounge where passengers can relax and enjoy our hospitality service before they board their flights. We pride ourselves on giving our guests a first-class experience and we are now seeking customer focused individuals to join our team.
Principal Accountabilities include:
- Provide a meet and greet service to users of the Lounges
- Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations
- Deal with and report on any discrepancies, together with recommendations for solution.
- Ensure accurate records are maintained of all Lounge customers including consolidators, direct bookings and airline customers. Maintain a database of all bookings. Update and suggest improvements to the computer records to encompass new and extended business
- Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
- Prepare and serve alcoholic and non-alcoholic beverages in accordance with the product directions and in accordance with the alcohol licence.
- Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service and guest areas.
- Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.
- Dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
- Work flexibly to the rota, typically shifts are confirmed at least two weeks in advance.
What will make you successful in the role?
- A solid background in hospitality and service sectors, with a proven track record of high-end delivery
- A team player with an absolute first-class approach to customer service
- Experienced in and with demonstrable examples of flexibility across long trading days
- Numerical and analytical skills to process and interrogate data in order to provide performance information to deliver on budgets
- Computer literate on mainstream PC applications including Microsoft Office
- Experience of working on own initiative
Please note you must be a minimum of 18 years old to comply with our alcohol service policy. You will be required to work a range of shifts. Early shifts can start as early as 3.30am and late shifts can finish as late as 10.00pm. Our Lounges are open 7 days a week.
Benefits: As a MAG employee you will have access to some great benefits including:
How do I apply? Please submit your up-to-date CV and a covering letter via our website detailing how you meet the role criteria.
Equal Opportunities & Reasonable Adjustments: At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.
We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups. As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
Hospitality Host employer: MAG (Airports Group)
CAVU is an exceptional employer, offering a vibrant work culture at Manchester Airport where hospitality meets aviation. With a commitment to employee well-being and diversity, we provide extensive growth opportunities and a supportive environment for our team members. Join us to be part of a dynamic team that prioritises first-class service and innovation in travel experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Host
✨Tip Number 1
Familiarise yourself with the specific hospitality services offered at CAVU, such as the Escape Lounge and 1903 Lounge. Understanding their unique offerings will help you demonstrate your knowledge and enthusiasm during any interviews.
✨Tip Number 2
Highlight your customer service experience in previous roles, especially in high-end environments. Be ready to share specific examples of how you've gone above and beyond to ensure guest satisfaction.
✨Tip Number 3
Prepare to discuss your flexibility and adaptability in working hours, as the role requires early starts and late finishes. Show that you're willing to accommodate the needs of the business.
✨Tip Number 4
Network with current or former employees of CAVU if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Hospitality Host
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in hospitality and customer service. Use specific examples that demonstrate your ability to provide high-end service, as this is crucial for the Hospitality Host role.
Craft a Compelling Cover Letter:In your cover letter, express your passion for the hospitality industry and how your skills align with CAVU's mission of creating seamless travel experiences. Mention your flexibility and ability to work varied shifts, as this is important for the role.
Highlight Relevant Skills:Emphasise your numerical and analytical skills, especially if you have experience managing bookings or handling cash. This will show that you can maintain accurate records and manage financial transactions effectively.
Showcase Teamwork and Initiative:Provide examples of how you've worked well in a team and taken initiative in previous roles. CAVU values team players who can also work independently, so make sure to highlight these qualities in your application.
How to prepare for a job interview at MAG (Airports Group)
✨Showcase Your Customer Service Skills
As a Hospitality Host, your ability to provide excellent customer service is crucial. Prepare specific examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to delivering a first-class experience.
✨Familiarise Yourself with the Brand
Research CAVU and its unique offerings, such as the Escape Lounge and 1903 Lounge. Understanding their brand values and what sets them apart will help you align your answers with their mission during the interview.
✨Demonstrate Flexibility and Teamwork
The role requires flexibility across various shifts and working as part of a team. Be ready to discuss how you've successfully adapted to changing circumstances in previous jobs and how you contribute positively to a team environment.
✨Prepare for Numerical Questions
Since the role involves handling money and maintaining records, brush up on your numerical skills. Be prepared to answer questions that may involve basic calculations or data interpretation to show your comfort with numbers.
