At a Glance
- Tasks: Manage the bus and coach station operations at Stansted Airport with a focus on safety and customer service.
- Company: Join the dynamic Landside Operations team at London Stansted Airport.
- Benefits: Competitive salary, shift pay, and flexible part-time or full-time options.
- Other info: Enjoy a rotating shift pattern and opportunities for career growth.
- Why this job: Be part of a vibrant airport environment and enhance passenger experiences every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26484 - 29331 € per year.
Job Details
Landside Operations team London Stansted Airport
- 1 x permanent role – part time, 18.5 hours per week
- 1 x 12 month secondment/fixed term contract – 36.75 hours per week
Salary: £26,484 rising to £29,331 after successful 3 month probation (£13,242 rising to £14,665 for part time role)
Additional 17.5% shift pay
Shift working – shifts include 0600–1630 and 1530–0200, covering seven days a week and rotating over a 10 week period.
The Role
To manage the operation of the bus and coach station at Stansted Airport ensuring a safe operating environment, with excellent customer service and minimal disruption at all times. Working as part of the Landside Operations team to ensure that the coach station operates to the highest standards for both passengers, colleagues and other stakeholders. Working with scheduled bus and coach service providers, you will ensure exceptional service standards are delivered and develop positive working relationships.
Responsibilities
- Oversee the management of Stansted Airport coach and bus station ensuring an efficient operation with minimal disruption, including bay management.
- Carry out daily Health and Safety checks.
Landside Facilities Officer in Essex employer: MAG (Airports Group)
As a Landside Facilities Officer at London Stansted Airport, you will be part of a dynamic team dedicated to providing exceptional service in a vibrant and fast-paced environment. The company fosters a supportive work culture that prioritises employee growth, offering flexible working hours and competitive pay, including additional shift allowances. With opportunities for professional development and a commitment to safety and customer satisfaction, this role is perfect for those seeking meaningful employment in the aviation sector.
StudySmarter Expert Advice🤫
We think this is how you could land Landside Facilities Officer in Essex
✨Tip Number 1
Network like a pro! Reach out to folks in the Landside Operations team or related roles on LinkedIn. A friendly message can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by knowing the ins and outs of Stansted Airport's operations. Show us you’re passionate about providing excellent customer service and keeping things running smoothly!
✨Tip Number 3
Practice common interview questions, especially those related to safety and customer service. We want to see how you handle real-life scenarios that might pop up in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Landside Facilities Officer in Essex
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Landside Facilities Officer role. Highlight your relevant experience in managing operations and customer service, as this will show us you’re a great fit for the team.
Showcase Your Skills:Don’t forget to emphasise your skills in communication and relationship-building. We want to see how you can work with bus and coach service providers to maintain high standards, so give us examples of your past successes!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at MAG (Airports Group)
✨Know Your Operations
Familiarise yourself with the operations of bus and coach stations, especially in an airport context. Understand the key challenges and how to manage them effectively. This will show your potential employer that you’re not just interested in the role but also understand its intricacies.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in previous roles. Think about situations where you resolved issues or improved the experience for customers. This is crucial for a role that prioritises passenger satisfaction.
✨Shift Flexibility
Be ready to discuss your availability for the various shifts mentioned in the job description. Highlight any previous experience working flexible hours and how you managed your time effectively. This shows your commitment to the role and adaptability.
✨Build Relationships
Think about how you can foster positive relationships with service providers and stakeholders. Prepare to discuss strategies you've used in the past to build rapport and ensure smooth operations. This will demonstrate your teamwork skills and proactive approach.
