At a Glance
- Tasks: Support and maintain critical tech infrastructure in a fast-paced airport environment.
- Company: Join MAG, a leading airport group focused on innovation and service excellence.
- Benefits: Enjoy free parking, discounts, 24/7 virtual GP, and two volunteering days annually.
- Other info: Diverse workplace with opportunities for growth and community involvement.
- Why this job: Be part of a transformative team making a real impact on airport operations.
- Qualifications: 3+ years in IT support, strong troubleshooting skills, and a passion for tech.
The predicted salary is between 40000 - 50000 £ per year.
You’ll also have access to some great benefits including:
- Free parking
- Subsidised public transport
- Huge range of company discounts
- Free Virtual GP service, available 24/7
- Care Concierge service
- Two volunteering days per year
- Free Airport parking when you go on holiday (subject to availability)
- Discounts on MAG products including Escape Lounges and holiday parking
- Access to “Benefits Me – My MAG Rewards” portal with discounts and savings
The role is focused on supporting MAG’s Server Infrastructure estate and providing expert 3rd line support to ensure a consistently high-quality service to our customers and colleagues. You’ll operate in a fast-paced, 24/7/365 environment and work as part of a service‑focused team supporting business‑critical infrastructure across the airport operation.
You’ll play a key role in maintaining operational stability, resolving complex incidents, driving continuous improvement and supporting the delivery of resilient and secure infrastructure services.
Key responsibilities include:
- Supporting business-critical systems within a 24/7 operational environment
- Investigating recurring incidents through Problem Management methodologies
- Performing root cause analysis and implementing preventative solutions
- Supporting and maintaining infrastructure platforms and associated services
- Participating in the out-of-hours on‑call rota to provide 24/7 support coverage
- Contributing to service improvements and infrastructure transformation initiatives
- Collaborating with internal teams and stakeholders to maintain service excellence
We’re looking for someone with extensive experience in a Technical Operations, Infrastructure or similar IT support environment, with a proactive mindset and a passion for delivering reliable technology services. You’ll bring strong troubleshooting capability, the ability to perform under pressure and a willingness to continuously learn and adapt to emerging technologies.
Experience and knowledge required:
- VMware
- Minimum 3 years experience in a 3rd line role
- Endpoint Configuration Manager (ECM / SCCM)
- Software Packaging
- Microsoft Office 365
- Active Directory including Group Policy, DNS and DHCP
- Veeam Backup solutions
- PowerShell scripting
- Certificate Services
- Windows Server (2008–2025) and Windows 7–11 environments
- Strong incident and problem management capability with root cause analysis experience
- Always On VPN
- Remote Desktop Services (RDS)
- NSX
- SQL
We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.
Please note: Due to the required security checks for this role, we are only able to accept applications from candidates who currently live in the UK and have done so continuously for the last 3 years.
Technical Operations Engineer in England employer: MAG (Airports Group)
At MAG, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and inclusion. As a Technical Operations Engineer at London Stansted Airport, you'll enjoy a range of benefits including free parking, subsidised public transport, and access to a 24/7 Virtual GP service, all while contributing to a dynamic team focused on delivering high-quality technology services in a fast-paced environment. With ample opportunities for professional growth and a commitment to employee well-being, MAG is the perfect place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Engineer in England
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MAG (Airports Group) values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MAG (Airports Group) might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MAG (Airports Group)!
✨Direct Apply to MAG (Airports Group)
Let's not forget to apply directly through the MAG (Airports Group) website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Operations Engineer in England
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MAG (Airports Group).
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MAG (Airports Group). Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MAG (Airports Group)
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
