People Advisor (ER) in England

40 hours per week. Monday to Friday. Hybrid working; Airport based, with some working from home; flexible to suit the business needs. Band 4 - £46,242.

Why MAG? Every year, London Stansted Airport connects 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports 12,000 jobs on site and generates around £7.75bn each year for the region. Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities. At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive.

You’ll also have access to some great benefits including:

• Flexible and generous company pension plan with various company contribution options (up to 10%) that you can change to suit your personal needs
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free VirtualGP service, available 24 hours a day, 7 days a week
• Care Concierge service

The role provides expert HR advice and guidance, ensuring that people policies and processes are applied consistently and effectively across the organisation. Act as a trusted partner to managers, influencing people‑related decisions, leading on employee relations and supporting organisational change. By driving improvements in workforce engagement, wellbeing and compliance, they directly contribute to operational resilience, cost control, and a positive colleague experience.

Accountabilities:

• Deliver expert HR advice and guidance to managers, ensuring compliance with employment law, HR policy and best practice.
• Lead on employee relations casework, including disciplinaries, grievances, capability, and absence management, ensuring timely and fair resolution.
• Coach and upskill managers to build people management capability across the business.
• Support and develop managers to use the new case manager system, ER Case Management.
• Analyse and interpret workforce data to provide insight and recommendations to senior leaders.
• Act as a key point of contact for Trade Unions, fostering constructive relationships and supporting consultation/negotiation activity.
• Ensure operational excellence in HR processes, streamlining administration while improving service delivery.

What will make you successful in the role?

• In-depth HR generalist experience with strong knowledge of employment law, policies and procedures.
• Proven track record of leading employee relations casework, including complex or high‑risk cases.
• Demonstrated ability to influence and coach senior managers, shaping decision‑making at a strategic level.
• Experience in supporting organisational change, including restructures and redundancy, (TUPE desirable).
• Skilled in building positive, professional relationships with Trade Unions and supporting negotiation/consultation.
• Proficiency in Microsoft Office tools with ability to provide clear data analysis and impactful reports/presentations.
• CIPD Level 5 qualified (ideally working towards Level 7) or equivalent experience.
• Collaborative and resilient style, able to manage competing priorities and deliver outcomes at pace.
• High levels of accuracy and attention to detail.

Equal Opportunities & Reasonable Adjustments: We’re building something brilliant at MAG: a diverse team of Journey Makers who share our values and want to make a difference. We’re on a mission to be number one in our industry, and that takes talent in all its forms. With so many exciting roles across our airports and businesses, there’s space for your unique strengths to shine. Whether this is your first role or your next big step, we want to hear from you – even if you don’t think you tick every box. What matters most is what you bring. We’re proud to be a Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best. At MAG, every journey matters.

Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.