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For Companies At a Glance
- Tasks: Help customers via email, chat, and social media with their queries and issues.
- Company: Join CAVU, a leading company in enhancing travel experiences for passengers worldwide.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a work-from-anywhere option.
- Why this job: Make a real difference in customer experiences while working in a dynamic environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Training provided, with opportunities for career growth and development.
The predicted salary is between 25000 - 30000 £ per year.
About CAVU
For airports, for partners, for people. We are CAVU. Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world. Our name is taken from the aviation, meteorology term, ‘Ceiling and Visibility Unlimited’, which designates the perfect flying condition. More than just a name, CAVU is our mindset. It represents all that we stand for: creating seamless, enjoyable travel experiences for airport passengers.
The role
As a Customer Service Agent, you will play a crucial role within our dedicated team working hard to provide great customer service to all our customers across the world, holidaymakers and business travellers alike from over 40 countries! Your job will be to help customers get their questions answered and any issues resolved, from complex challenges to everyday queries. You will take ownership of these queries and requirements whilst liaising internally and externally to gain solutions. Training and equipment will be provided.
Please note the following working pattern:
- Working 2 weekends out of 6
- 5 Days a week
- 2 days off in the week when on weekends (x 2)
About You
- Respond to customer inquiries via phone, email, live chat, and social media platforms with a high level of professionalism, empathy and patience.
- Provide support in several languages, assisted by translation programs.
- Take ownership of customer issues and follow through to ensure satisfactory resolution.
- Escalate complex or unresolved issues to the appropriate team while maintaining ownership and communication with customers.
- Assist customers to complete bookings.
- Report user experience (UX) issues internally using findings from live chat.
- Liaise with other teams to field requests and questions.
- Build an internal 'knowledge base' to answer questions more quickly.
- Write customer-facing content to answer frequently asked questions.
- Assist the team in developing content for chatbots.
The Perks
- 25 Days Holiday, with the option to buy up to 10 more, plus 4 flexible bank holidays.
- 10% Company Pension.
- Annual Bonus Scheme.
- 2 Weeks Work From Anywhere.
- MediCash Programme.
- On Site Gym.
- A Host of Flexible Benefits.
Customer Service Agent employer: MAG (Airports Group)
Contact Detail:
MAG (Airports Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on CAVU and its services. Understanding their mission and values will help you connect your skills to what they’re looking for.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real customer queries during the interview.
✨Tip Number 3
Show off your soft skills! During the interview, highlight your empathy, patience, and problem-solving abilities. These are key traits for a Customer Service Agent, so make sure to give examples from your past experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the CAVU team. Don’t miss out!
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to show your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application for the Customer Service Agent position. Highlight relevant experiences and skills that match the job description. We love seeing how you can contribute to our mission at CAVU!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for us.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MAG (Airports Group)
✨Know the Company Inside Out
Before your interview, take some time to research CAVU and its mission. Understand their services and how they enhance customer experiences at airports. This will not only show your interest but also help you tailor your answers to align with their values.
✨Showcase Your Communication Skills
As a Customer Service Agent, communication is key. Prepare examples of how you've effectively handled customer inquiries in the past, whether through email, chat, or phone. Highlight your ability to remain professional and empathetic, even in challenging situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've taken ownership of a customer issue and resolved it successfully. Think about how you can illustrate your thought process and the steps you took to find a solution, as this is crucial for the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training processes, or how success is measured in the role. This shows that you're genuinely interested in the position and helps you assess if it's the right fit for you.