Host in Bristol

Temporary contract until 31st October 2026. £13.43 per hour.

Why CAVU?

For airports, for partners, for people. We are CAVU. At CAVU our purpose is to find new and better ways to make airport travel seamless and enjoyable for everybody. From the smallest ideas to the biggest changes. Every day here is about creating better travel experiences. From our revenue accelerating single platform technology, Propel, through to our world-class hospitality venues including Escape Lounges & aether – our solutions make travel more seamless and enjoyable for passengers, and more profitable for our clients and partners.

We know that to bring your best ideas, you need the space to think, the right support, and the freedom to be your true, authentic self. Whether you’re working from our offices, from home, in a lounge, or out on the road, we provide the environment to create, innovate, and transform airport travel. If you’re looking for a career where you can make a real impact, bring new ideas to life, and push boundaries, then CAVU is the place for you. Together, we can reach new heights. Together, we are CAVU.

As a CAVU employee you will have access to some great benefits including:

• Access to our employee rewards portal with discounts and savings
• 24-hour Employee Assistance Programme
• Fantastic career development opportunities
• Tax free Airside shopping in our departure lounge

The role

We are currently recruiting for Hospitality Hosts to join our Airport Hospitality Team. Principal Accountabilities include:

• Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service.
• Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required daily standards check. Deal with and report on any discrepancies, together with recommendations for solution.
• Ensure accurate records are maintained of all Lounge customers including maintaining the database of all bookings.
• Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
• Prepare and serve alcoholic and non-alcoholic beverages in accordance with the product directions and in accordance with the alcohol licence.
• Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service, and guest areas.
• Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.
• Dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.

What will make you successful in the role?

We are looking for someone who has/is:

• A solid background in general customer service, hospitality or retail.
• A team player with an absolute first-class approach to customer service.
• Numerical and analytical skills.
• Computer literate on mainstream PC applications including Microsoft Office.
• Experience of working on own initiative.
• Willing to work on a flexible basis.

Please note you must be a minimum of 18 years old to comply with our alcohol service policy. Early shifts can start as early as 3am and late shifts finishing as late as 8pm. Our Lounges are open 7 days a week.

Please submit your up-to-date CV and covering letter detailing how you meet the role criteria.

Equal Opportunities & Reasonable Adjustments

We’re building something brilliant at CAVU: a diverse team of people who reflect the global customer base that we serve. We’re proudly part of MAG and together we’re on a mission to be number one in our industries, and that takes talent in all its forms. With so many exciting roles across businesses, there’s space for your unique strengths to shine. Whether this is your first role or your next big step, we want to hear from you, even if you don’t think you tick every box. What matters most is what you bring.

We’re proud to be a UK Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We’re committed to helping you perform at your best.

At MAG and CAVU, every journey matters. Our Colleague Communities play a big part in that: Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.