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- Tasks: Assist disabled customers for a smooth airport experience and drive ambulift vehicles.
- Company: Join MAG, the largest UK-owned airport operator, at East Midlands Airport.
- Benefits: Flexible part-time hours, competitive pay, and a supportive work environment.
- Other info: Be part of a diverse team with opportunities for personal growth and community support.
- Why this job: Make a real difference in people's travel experiences while working in a dynamic setting.
- Qualifications: Great customer service skills and a valid driving licence; experience preferred but not essential.
The predicted salary is between 20000 - 25000 £ per year.
MAG – East Midlands Airport connects over 4 million passengers and serves more than 80 destinations across Europe. As part of MAG, the largest UK-owned airport operator group, East Midlands Airport supports over 6,000 jobs and generates around £300m each year for the region.
Responsibilities
- Provide personalised assistance to disabled customers and customers with reduced mobility, ensuring an effortless and enjoyable airport experience.
- Communicate and coordinate with other airport departments.
- Assist customers with check-in procedures.
- Escort passengers through security and immigration.
- Respond promptly and effectively to customer inquiries, concerns, and requests, demonstrating problem-solving and communication skills.
- Perform manual handling tasks, including lifting customers into and out of their mobility aids as part of a lifting team.
- Drive Ambulift vehicles from the terminal to the aircraft as part of the team.
Requirements / Qualifications
- Outstanding customer service skills; experience in customer-facing roles (retail, hospitality, sales) is preferred.
- Strong communication, empathy, and problem-solving abilities.
- Fully flexible to cover a 24/7 operation, including night shifts, early mornings, weekends and bank holidays. Shift lengths between 4–12 hours.
- Clean and valid driving license; LGV driving experience is preferable but not required.
Contract & Benefits
- Permanent annualised hours contract: you are paid for 21 hours per week. At peak times you may work additional hours; at quieter times you may work fewer than 21 hours per week. Salary remains based on 21 hours per week.
Equal Opportunities
We’re building a diverse team of Journey Makers and are a Disability Confident employer. If you need adjustments to support your application or interview, please let us know. We’re committed to helping you perform at your best. MAG also supports employee networks including Women’s Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.
Assisted Travel Driver employer: MAG (Airports Group)
Contact Detail:
MAG (Airports Group) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assisted Travel Driver
✨Tip Number 1
Get to know the company! Research MAG and East Midlands Airport to understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch assistance, think of scenarios where you can demonstrate empathy and problem-solving. Role-play with a friend or family member to get comfortable with potential questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend airport events. This can give you insider knowledge and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the MAG team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Assisted Travel Driver
Some tips for your application 🫡
Show Off Your Customer Service Skills: We want to see how you shine in customer-facing roles! Share specific examples of how you've provided outstanding service in the past, especially in challenging situations. This will help us understand your approach to making every passenger's experience enjoyable.
Be Clear and Concise: When filling out your application, keep it straightforward. We appreciate clarity, so make sure your answers are easy to read and get straight to the point. This shows us that you can communicate effectively, which is key for this role!
Highlight Your Flexibility: Since this role requires covering various shifts, let us know about your availability. If you're flexible with hours, especially nights and weekends, make sure to mention it! This will give us confidence in your ability to meet our operational needs.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at MAG (Airports Group)
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of an Assisted Travel Driver. Familiarise yourself with the airport's operations and how you can contribute to providing excellent customer service for disabled passengers and those with reduced mobility.
✨Showcase Your Customer Service Skills
Since this role heavily relies on outstanding customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your communication skills and any problem-solving situations you've successfully navigated.
✨Demonstrate Flexibility and Teamwork
The job requires flexibility in working hours and collaboration with various airport departments. Be ready to discuss how you've adapted to changing schedules in previous roles and how you work effectively within a team to ensure smooth operations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process for new drivers or how the team handles busy periods. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.