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For Companies At a Glance
- Tasks: Manage funded learning programmes and support career transitions while driving commercial growth.
- Company: Join a diverse and inclusive team at Maersk, a leader in global training solutions.
- Benefits: Enjoy competitive pay, professional development, and the chance to work in a dynamic environment.
- Why this job: Make a real impact by engaging with clients and enhancing their learning experiences.
- Qualifications: Strong communication skills, proficiency in MS Office, and excellent organisational abilities.
- Other info: Opportunity for career growth in a fast-paced, global setting.
The predicted salary is between 28800 - 43200 £ per year.
We Offer a dynamic role where you’ll be managing funded learning programs, supporting career transitions, and driving commercial growth. Based at either our Newcastle or Humber office locations, you’ll engage with clients, coordinate training delivery, and build strong relationships while representing our core values. From handling inquiries to upselling solutions and collaborating with global teams, this is your chance to make an impact, learn, and grow in a fast-paced, global environment.
Key Responsibilities
- Full administrative responsibility and commercial support to our funded learning training programmes.
- Coordinate recruitment support for career transition learners, scheduling interviews and tracking successful employment outcomes.
- Assist wider commercial team in UK, and globally, as required.
- Support inside sales efforts: Handle inbound inquiries, follow up on leads, and proactively engage with small and direct accounts to drive additional business.
- Develop existing client relationships: Identify opportunities to strengthen partnerships with current clients by understanding their needs and recommending suitable training solutions.
- Ensure customer satisfaction: Serve as the main point of contact for small and direct accounts, addressing inquiries, resolving issues, and ensuring a high level of service.
- Coordinate with internal teams: Liaise with sales, training delivery and operations teams to ensure seamless execution of training services.
- Upsell and cross-sell training solutions: Proactively identify opportunities to offer additional Maersk Training services that align with customer needs.
- Act as the face of our company, embodying our Core Values and principles in how we do business.
Specific responsibilities of the position
- Responsible for the administrative requirements of our funded learning programmes.
- Engage with course participants to answer queries on courses, as well as meeting with participants in person to host course inductions, assessments and guidance sessions.
- Deal with the full cycle of customer enquiries.
- Effectively handle inbound enquiries through channels such as email, phone, as well as “in person” visitors and our online booking system.
- Liaise with operational delivery team to ensure successful training course delivery.
- Deliver and update training certificates within relevant systems.
- Process invoices according to course bookings – and pass on correct documentation to the finance department for invoicing.
- Travel, as required, to meet customers and attend industry events.
Collaboration and support
- Training Management Services (TMS) Team
- Commercial & Marketing
- Customer Success Team
- Instructors
- Contract Instructors
- Global Wind Projects
- IT
- Working with HSEQ, Maintenance and instructional team to ensure a successful operation through all activities.
We are looking for
- Strong at engaging with people – builds trust quickly.
- Ability to manage a range of tasks, from administrative duties through to interactions with major customers.
- Proficient with MS Office applications and excellent written communication.
- Strong organization and administration skills.
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Customer Success Coordinator in Grimsby employer: Maersk
Contact Detail:
Maersk Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Coordinator in Grimsby
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Success Coordinator. Highlight your experience in managing inquiries and building relationships, as these are key to the job.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make decisions.
We think you need these skills to ace Customer Success Coordinator in Grimsby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Coordinator role. Highlight your experience in managing funded learning programmes and engaging with clients, as this will show us you understand what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients and internal teams, it's crucial to demonstrate your excellent written communication skills. Use clear and concise language in your application to reflect how you would communicate in the role.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks effectively. In your application, share examples of how you've managed various responsibilities in previous roles, especially those that required strong organisational skills.
Apply Through Our Website: Don't forget to submit your application through our website! This ensures we receive all your details correctly and gives you the best chance to stand out in the process.
How to prepare for a job interview at Maersk
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Success Coordinator role. Familiarise yourself with the key responsibilities, such as managing funded learning programmes and supporting career transitions. This will help you articulate how your skills align with what they’re looking for.
✨Showcase Your People Skills
Since this role involves engaging with clients and building strong relationships, be prepared to share examples of how you've successfully interacted with customers in the past. Highlight your ability to build trust quickly and manage a range of tasks effectively.
✨Demonstrate Your Organisational Skills
The job requires strong organisation and administration skills. Bring up specific instances where you’ve managed multiple tasks or projects simultaneously. Discuss how you prioritised your workload and ensured everything ran smoothly.
✨Prepare Questions That Matter
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, or how success is measured in the role. This shows your genuine interest and helps you assess if it’s the right fit for you.
