Senior Customer Success Manager - Data / Storage / Cloud (Central or East) in London

About Qumulo: Qumulo is redefining how the world's most demanding organizations manage unstructured data. Our Cloud Data Fabric platform unifies file and object storage across edge, core data center, and any major public cloud (AWS, Azure, GCP, and Oracle) giving enterprises a single, software-defined solution that scales to exabytes without proprietary hardware lock-in. With more than 1,000 customers and exabytes of data under management, Qumulo powers mission-critical workloads in AI/ML, Media & Entertainment, Healthcare, Life Sciences, Genomics, Oil & Gas, and Financial Services - anywhere real-time access to massive file datasets is non-negotiable. Qumulo delivers radical simplicity, hardware freedom, exceptional customer support, and a true hybrid-cloud architecture.

About the Senior Customer Success Manager position: Customers are the lifeblood of Qumulo. We are seeking a technical, results-driven Customer Success Manager (CSM) to drive the success of our enterprise customers and OEM/Channel partners. You will own the full customer lifecycle from onboarding and deployment to adoption, retention, and expansion, ensuring customers achieve measurable outcomes while building long-term, trusted relationships.

Responsibilities:

• Customer Lifecycle Management: Own a portfolio of enterprise and strategic customers, driving onboarding, adoption, retention, and renewals. Drive seamless onboarding and coordinate with OEM/Channel partners, account teams, and customers to ensure successful deployments and expansions. Proactively monitor and update account health, and develop tailored health improvement plans to ensure long-term retention and prevent churn.
• Value Realization: Ensure customers and partners achieve measurable outcomes and maximize value from Qumulo products, and conduct QBRs and develop success plans aligned with customer goals.
• Technical Consultation: Serve as the primary technical liaison and trusted advisor. Translate complex data, storage, and cloud architecture discussions into actionable business value for C-level stakeholders and provide technical guidance to Engineering and Operation teams.
• Collaboration: Partner with Sales, Product, Operations, and Engineering to resolve escalations, influence roadmap, and optimize customer/partner experience.
• Partner Success: Enable and support OEM and Channel partners, driving joint success initiatives and partner-led growth.
• Feedback & Advocacy: Provide customer insights and product feedback; communicate product updates and improvements to customers.

Qualifications:

• Strong technical aptitude in data, storage, and cloud technologies with the ability to hold deep-dive architectural discussions on data management, enterprise storage, and multi-cloud environments (e.g., AWS, Azure, GCP).
• 5+ years in Customer Success, Account Management, or Partner Success in a B2B SaaS or Cloud Infrastructure environment.
• Proven success in adapting communication and presentation styles for a diverse audience, ensuring technical clarity for engineering teams and focusing on measurable business outcomes for the C‑Suite.
• Experience managing up to 50 enterprise accounts and OEM/Channel partners.
• Strong understanding of SaaS metrics: NRR, churn, adoption, GRR, and ability to leverage data for actionable insights.
• Experience with CS/CRM tools (e.g., Planhat, Gainsight).
• Located in the US Central or Eastern timezones.
• Industry expertise in one of the following industry verticals: Life Sciences, Healthcare, Energy, or Financial Services.

The annual pay range for the role is USD $125,000- $180,000 USD. Individual pay depends on various factors, such as role level, relevant experience and skills. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time.

At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.

Benefits & Perks:

• Pre-IPO stock options
• Flexible time-off policy
• HSA and PPO health insurance options
• Dental and Vision insurance
• 401(k) plan
• Choice of an ORCA card or parking subsidy

Equal Opportunity Employer: Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.