At a Glance
- Tasks: Support customers with cloud technologies and troubleshoot complex issues.
- Company: Join Qumulo, a leader in unstructured data management with a collaborative culture.
- Benefits: Remote work, competitive salary, and opportunities for continuous learning.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real impact by helping customers navigate cloud environments.
- Qualifications: Experience in customer support and knowledge of cloud platforms required.
The predicted salary is between 60000 - 80000 £ per year.
Are you ready for new challenges and new opportunities? Join our team! Qumulo is the unstructured data platform to store and manage exabyte-scale data anywhere – at the edge, in the core data center and in the cloud. With unstructured data growing in more locations faster than ever before, enterprises today need a way to store, manage, and curate data simply and efficiently in any location, on any platform. This is precisely what Qumulo was founded to accomplish.
At Qumulo, we are building an open and collaborative culture where people can do their best work with customers as our magnetic field. We act as owners, we share by default, we are data driven and experimental and as an inclusive workplace, we encourage and celebrate multiple points of view. As part of our culture we believe diversity drives innovation.
About the Position: Customers are the lifeblood of our company and Qumulo is looking for strategic, customer-focused, and results-driven Customer Success Engineers (CSEs) with a strong background in cloud technologies. CSEs will engage and work with our customers to answer technical questions or resolve complex issues primarily focusing on cloud environments such as AWS and Azure. The CSE is ultimately responsible for the complete life cycle of a customer issue and ensuring proper communication and resolution.
Responsibilities:
- Troubleshoot issues on the Qumulo product in both On-Premises or Cloud file systems, including cloud infrastructure issues, permissions problems, performance issues, and general file system issues.
- Prioritize and drive resolution for escalated customer issues in both cloud and on-premises environments.
- Work cross-functionally with our sales, product, and engineering teams to ensure customer issues are quickly resolved.
- Provide feedback to engineering and product teams on product gaps and areas of improvement, particularly related to cloud offerings.
- Collaborate with peers and mentors on complex issues.
- Consistently grow knowledge and expand skill sets in cloud technologies.
Qualifications:
- Multi-lingual with English as primary customer support delivery language.
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a can-do attitude in a fast paced environment.
- Demonstrated working knowledge of major cloud platforms, including compute, storage, networking, and identity management services.
- Basic network troubleshooting skills and understanding of general network technologies.
- Familiarity with Linux & Windows operating systems.
- Familiarity with Windows Active Directory or LDAP.
- Understanding of file permissions and access control in cloud environments.
- 5 - 7 years experience in a customer-facing role, including 1-3 years of troubleshooting cloud environments.
- Python Programming skills are a plus.
- Relevant cloud certifications (e.g., AWS Certified SysOps Administrator, Microsoft Certified: Azure Administrator Associate) are a plus, but not required.
Must have the right to work in the UK without visa sponsorship. The role involves supporting both cloud and on-premises solutions, adapting to customer needs. We value continuous learning and adaptability in this rapidly evolving field.
Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year. Offers are made within the pay range applicable at the time.
Qumulo is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.
As part of the employment process, Qumulo conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information. Qumulo is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks.
For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made.
For more information on Qumulo's Applicant Privacy Policy, please visit: https://qumulo.com/applicant-employee-privacy-notice
Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote employer: Madrona Venture Labs
At Qumulo, we pride ourselves on fostering an open and collaborative culture that empowers our employees to excel in their roles. As a remote employer based in the UK, we offer a dynamic work environment that values diversity, continuous learning, and innovation, providing ample opportunities for professional growth and development. Join us to be part of a team that prioritises customer success while embracing multiple perspectives and driving impactful solutions in the cloud technology space.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Madrona Venture Labs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Madrona Venture Labs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Engineer II (Cloud / Storage / Compute / Identity) - UK Remote
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Madrona Venture Labs:Your cover letter is your chance to shine! Tell us why you want to work at Madrona Venture Labs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Madrona Venture Labs!
How to prepare for a job interview at Madrona Venture Labs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
