At a Glance
- Tasks: Lead and develop a service division, driving strategy and client relationships.
- Company: Established company specialising in servicing automatic and industrial doors.
- Benefits: Competitive salary, car allowance, bonus, generous holiday, and pension contributions.
- Other info: Opportunity for geographical growth and career advancement within a supportive environment.
- Why this job: Join a senior role with real influence and shape the future of the service division.
- Qualifications: Senior leadership experience in service operations and strong client management skills.
The predicted salary is between 60750 - 74250 £ per year.
Our client is seeking an experienced Service Operations Director to lead and further develop a well-established Service division.
The function delivers servicing, maintenance and repair solutions across automatic doors, industrial doors, roller shutters, gates and barriers.
The division consists of a large field-based engineering team, supported by a Service Manager, Engineering Team Leaders and an experienced office-based support team.
This is a Board-level appointment, holding full responsibility for the division’s operational, commercial and customer performance.
The successful candidate will define and deliver long-term strategy, strengthen key client relationships and drive controlled geographical expansion of the service offering.
Key Responsibilities
- Develop and implement the long-term strategy for the Service division.
- Take full ownership of service delivery, profitability and customer satisfaction.
- Lead and develop the Service Manager, Project Management team and Engineering Team Leaders.
- Build and maintain strong relationships with key clients, acting as the senior escalation point.
- Drive geographical growth and future development of the division.
- Identify opportunities for service improvement, innovation and sustainable growth.
- Oversee service contracts, budgets, forecasts and departmental targets.
- Improve engineer productivity, response times, first-time fix rates and PPM performance.
- Utilise systems, technology and operational data to enhance efficiency and customer service.
- Maintain high standards of engineering quality, health and safety and customer care.
- Contribute to wider business strategy and decision-making as part of the Board.
- Work closely with Commercial, Finance, Purchasing, SHEQ and wider operational teams.
What We're Looking For
- You will bring senior leadership experience within a service, maintenance or field-based engineering environment (Essential).
- Experience within automatic doors, industrial doors, roller shutters, gates or barriers would be highly desirable.
Strong candidates from related sectors such as facilities management, HVAC, lifts, security, fire protection or specialist engineering will also be considered.
You will need
- Experience leading and developing a sizeable field-based service operation.
- Experience managing teams through managers or team leaders.
- Strong commercial awareness, including responsibility for budgets and profitability.
- Excellent client communication and relationship management skills.
- Experience developing and implementing operational or service strategy.
- A proven ability to use systems and data to drive performance improvements.
- A supportive, confident and accountable leadership style.
- The ability to operate effectively at Board level.
- A full UK driving licence.
- Experience managing service contracts with defined SLAs and KPIs, leading geographical growth or using Simpro would be advantageous.
What’s on Offer
- Salary: Available on request / application
- Car allowance + Discretionary annual bonus
- Hours: Monday to Friday, 8am - 4:30pm (early finish Fridays, 3:15pm)
- Holiday allowance: 25 days annual leave plus bank holidays, increasing to 28 days after 5 years' service.
- Pension contribution
- Death in service
- Medi-cash scheme
- Free parking on site
- A senior Board-level role with real influence
- The opportunity to lead an established and experienced Service division
- Scope to shape strategy, structure and geographical growth
Please note: Applications will only be considered from candidates with relevant background and experience.
All applicants must have the full right to work in the UK. Our client does not offer sponsorship
Service Operations Director employer: Madoc Recruitment
Join a leading global manufacturer known for its iconic household brands, where you will be part of a stable and supportive engineering team. With a strong commitment to employee development, the company offers extensive training opportunities, competitive salaries, and a comprehensive benefits package, including private medical insurance and generous holiday allowances. This role not only provides a chance to work with cutting-edge equipment but also encourages a proactive approach to continuous improvement in a dynamic manufacturing environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Director
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Operations Director at Madoc Recruitment!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Madoc Recruitment or be willing to refer you for that Service Operations Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Madoc Recruitment who’s on the lookout for their next Service Operations Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Operations Director role at Madoc Recruitment!
We think you need these skills to ace Service Operations Director
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Madoc Recruitment. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Madoc Recruitment
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Madoc Recruitment. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
