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- Tasks: Lead a vibrant coffee shop, inspiring your team and ensuring exceptional guest experiences.
- Company: MINCKA Coffee is a community-focused café bringing warmth and world-class coffee to the UK.
- Benefits: Enjoy competitive pay, free coffee, daily lunches, and discounts on food and merch.
- Why this job: Join us to create a welcoming space where people connect and feel at home.
- Qualifications: 3+ years in hospitality leadership with a passion for coffee and guest experience.
- Other info: Shape the future of MINCKA while developing your career in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
What if your next role wasn\’t just a job but the chance to build something that matters?
MINCKA was born from a trip to Australia and Colombia – where the vibrancy of coffee culture and the warmth of its people inspired us to bring something meaningful back to the UK.
At its core, MINCKA is about community. Yes, we serve world-class coffee, best-in-class toasties, smoothies, and pastries – but what truly sets us apart is the feeling you get when you walk through the door. People come to MINCKA every day because it feels like home.
We\’re proud to be part of our guests\’ daily routines. Whether it\’s a morning flat white, a quiet solo lunch, or a quick chat on the way to the station – MINCKA is a place where everyone feels welcome. Wherever we open, we intentionally build strong, local communities, one cup and one conversation at a time.
The Role
As General Manager at MINCKA, you\’re not just running a coffee shop – you\’re building a culture, developing people, and setting the bar for operational excellence.
This is a hands-on leadership role where you\’ll own your site\’s performance, inspire your team, and ensure every guest experience is exceptional. You\’ll be the heartbeat of the store – balancing commercial thinking with great hospitality, every day.
Key Responsibilities – What You\’ll Do
Team & Culture
- Build, lead, and inspire a high-performing team with energy and empathy
- Create a workplace culture that\’s warm, motivated, and people-first
- Coach and develop future leaders, fostering internal growth
Guest Experience
- Ensure world-class service standards, from the first welcome to the last sip
- Be present on the floor – resolving issues, leading by example, and shaping the vibe
- Turn new guests into loyal regulars through care, quality, and consistency
Operational Excellence
- Oversee daily operations – from shift planning and prep to cleanliness and compliance
- Maintain full stock, quality, and service standards at all times
- Ensure your shop is audit-ready, spotless, and always guest-ready
Financial Performance
- Own and improve your shop\’s KPIs: sales, labour %, average transaction value, and waste
- Spot trends, make smart decisions, and drive results week-on-week
- Be accountable for your site\’s P&L – balancing growth with cost control
Requirements
- 3+ years of leadership experience in hospitality, F&B, or retail
- Strong commercial awareness and a track record of hitting KPIs
- Confident leading from the front with a calm, motivating presence
- A detail-driven operator who thrives in a fast-paced environment
- A genuine love of coffee, food, and delivering a premium guest experience
Benefits
- Competitive salary + performance-based bonus
- Free coffee and smoothies – on shift and on your days off
- Free lunch every day + 35% off food and drink when you\’re not working
- 35% off retail coffee and branded merch
- Hands-on barista training with our Head of Coffee
- Ongoing development and a clear path to multi-site or senior leadership
- A role where you can shape the future of MINCKA
Why Join MINCKA?
We\’re here to build something special – not just a café, but a place where people feel part of something.
MINCKA is built on the belief that community matters. We exist to create warm, local spaces where people connect, recharge, and return to again and again.
As a leader, you won\’t just be running a store. You\’ll be helping create a space that feels like home for hundreds of people every week and building a team that loves coming to work.
One cup. One conversation. One great day at a time. That\’s MINCKA. #J-18808-Ljbffr
General Manager - MINCKA Coffee employer: Madisons
Contact Detail:
Madisons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager - MINCKA Coffee
✨Tip Number 1
Familiarise yourself with MINCKA's unique culture and values. Understanding what makes MINCKA special will help you convey your passion for community and hospitality during any discussions or interviews.
✨Tip Number 2
Network within the local coffee and hospitality scene. Attend events or workshops where you can meet people who share your love for coffee and community, as personal connections can often lead to job opportunities.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully built teams in the past. Be ready to share specific examples of how you've inspired others and created a positive workplace culture.
✨Tip Number 4
Stay updated on industry trends and best practices in hospitality and coffee service. Being knowledgeable about current trends will demonstrate your commitment to operational excellence and guest experience.
We think you need these skills to ace General Manager - MINCKA Coffee
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand MINCKA's values and culture. Highlight your alignment with their community-focused approach and how you can contribute to creating a warm, welcoming environment.
Tailor Your CV: Make sure your CV reflects your leadership experience in hospitality or retail. Emphasise your achievements related to team building, guest experience, and operational excellence, as these are key aspects of the General Manager role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for coffee and community. Share specific examples of how you've built teams and improved guest experiences in previous roles, demonstrating your fit for MINCKA's mission.
Showcase Your Commercial Acumen: Since the role requires strong commercial awareness, include examples of how you've successfully managed KPIs and driven financial performance in past positions. This will show that you can balance growth with cost control effectively.
How to prepare for a job interview at Madisons
✨Show Your Passion for Coffee and Community
As a General Manager at MINCKA, it's essential to convey your genuine love for coffee and the community. Share personal stories about how coffee culture has influenced you and discuss ways you've fostered community in previous roles.
✨Demonstrate Leadership Skills
Highlight your leadership experience by providing examples of how you've built and inspired high-performing teams. Discuss specific strategies you've used to create a warm and motivated workplace culture.
✨Focus on Guest Experience
Prepare to discuss how you ensure exceptional guest experiences. Be ready to share examples of how you've turned new guests into loyal regulars through quality service and personal touches.
✨Understand Financial Performance Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to the role. Be prepared to discuss how you've successfully managed P&L statements and driven sales growth while maintaining cost control in previous positions.
