At a Glance
- Tasks: Lead a dynamic team to drive growth and enhance member experience in a premium fitness environment.
- Company: Join Madisons, a coaching-led fitness business on the rise.
- Benefits: Competitive salary, performance bonuses, free membership, and 28 days leave.
- Other info: Opportunity for career progression as we expand across the UK.
- Why this job: Shape the future of fitness while developing your leadership skills.
- Qualifications: Experience in management and a passion for health and fitness.
The predicted salary is between 45750 - 60000 £ per year.
Lead the Future Success of Madisons.
Madisons is a premium coaching‑led fitness business built around world‑class coaching, exceptional member experience and a thriving community. Our ambition is clear: to build one of the UK’s leading coaching‑led fitness businesses. We are actively preparing to open our second location within the next 12 months and are looking for an exceptional General Manager who wants to play a meaningful role in that journey. This is an opportunity to lead our flagship site while working directly alongside the Founder to develop the systems, people and culture required to support future expansion. For the right person, this role offers a genuine pathway into senior and multi‑site leadership as the business grows.
Description
As GM, you will have overall responsibility for the performance of the club, leading a team of approximately 8‑15 people across coaching, sales and operations, while driving membership growth, retention, operational excellence and financial performance. You will be expected to lead from the front, maintain exceptional standards and ensure every member receives an outstanding experience. Alongside the day‑to‑day leadership of the club, you will work closely with the Founder and senior leadership team on projects that support future growth and expansion.
Key Responsibilities
- Leadership & Team Development
- Lead, coach and develop a high‑performing team
- Create a culture of accountability, professionalism and continuous improvement
- Conduct regular one‑to‑one meetings and performance reviews
- Support recruitment, onboarding and staff development
- Develop future leaders within the business
- Commercial Performance
- Drive membership growth and retention
- Support sales performance and conversion targets
- Build relationships with local businesses and community partners
- Monitor and improve key business performance indicators
- Identify opportunities to improve revenue and profitability
- Member Experience
- Ensure every member receives a world‑class experience
- Work closely with the Head Coach to improve retention and member satisfaction
- Monitor and improve NPS and member feedback scores
- Build strong relationships with members and actively respond to feedback
- Operations & Financial Performance
- Ensure the club is consistently clean, safe and exceptionally well presented
- Oversee operational systems, maintenance and facility standards
- Support budgeting, forecasting and financial planning
- Monitor wage costs, operational expenditure and site performance
- Contribute to the development of systems that can scale across future locations
Requirements
Essential
- Previous experience as a General Manager, Club Manager, Operations Manager or similar leadership role
- Experience leading and developing teams of 8‑15 people
- Proven experience improving membership growth, retention, revenue or overall business performance
- Strong leadership, communication and people‑management skills
- Commercial awareness and confidence working with KPIs and business metrics
- Excellent organisational and problem‑solving ability
- A genuine passion for health, fitness and personal development
Desirable
- Experience within premium or luxury fitness
- Experience within boutique fitness or personal training‑led businesses
- Experience within premium hospitality environments
- P&L ownership and budget management experience
- Experience supporting growth, expansion or multi‑site operations
Benefits
We believe great people deserve great opportunities. As General Manager, you’ll be joining Madisons at a pivotal stage of growth. Alongside a competitive salary and bonus structure, you’ll have the opportunity to play a meaningful role in shaping the future of the business as we prepare to open our second location.
What You’ll Receive
- Salary of £45,750‑£60,000
- Performance‑related bonus scheme
- Complimentary Madisons membership
- 28 days annual leave plus bank holidays
- Pension scheme
- Ongoing leadership and professional development
- Annual personal development budget to support courses, qualifications, books, events and learning opportunities
- Access to internal and external training programmes
- Significant autonomy and responsibility within the business
Leadership Development & Career Progression
This role offers considerably more than the opportunity to manage a single club. You will work directly alongside the Founder and senior team, gaining exposure to the commercial, operational and strategic aspects of growing a premium fitness business. As Madisons expands, you will have the opportunity to contribute to major projects, support future site openings and help develop the systems, standards and people that will underpin our next phase of growth. For the right individual, this role offers a genuine pathway into senior operational and multi‑site leadership positions as the company continues to expand.
Why This Role Is Different
At Madisons, we are building for the future. We are actively preparing for expansion within the next 12 months. The successful candidate will play an important role in helping us strengthen our flagship location while contributing to the development of a business capable of scaling successfully across multiple sites. If you are ambitious, commercially minded and excited by the prospect of helping build one of the UK’s leading coaching‑led fitness businesses, this role offers a rare opportunity to join at exactly the right time.
All job applicants are required to have a valid right to work before applying.
General Manager - Growth & Operations employer: Madisons
Madisons is an exceptional employer that prioritises the growth and development of its team members while fostering a vibrant and supportive work culture. As a General Manager, you will enjoy a competitive salary, performance bonuses, and extensive professional development opportunities, all while playing a pivotal role in shaping the future of a rapidly expanding premium fitness business. With a focus on leadership and community engagement, Madisons offers a unique chance to lead a flagship site and contribute to the success of multiple locations in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Growth & Operations
✨Show Your Expertise in the Gym
Get into your local fitness scene and start offering free workshops or training sessions. This not only showcases your skills but also gets your face out there. People love to connect with trainers who are active in their community!
✨Engage on Social Media
Use platforms like Instagram or TikTok to share workout tips, success stories, or transformations you’ve facilitated. Tagging your content with local fitness community hashtags can help you gain visibility and connect with potential clients or employers like Madisons.
✨Connect with Local Gyms and Fitness Studios
Visit local gyms or fitness studios and ask if they need trainers. Many places look for trainers based on word-of-mouth, so don't hesitate to introduce yourself. If Madisons is in your area, dropping by could be a golden opportunity!
✨Make Your Application Stand Out
When applying to places like Madisons, consider including a personal training portfolio showcasing client testimonials, fitness plans, and your own fitness journey. This adds a personal touch and helps you stand out in the ever-crowded fitness market!
We think you need these skills to ace General Manager - Growth & Operations
Some tips for your application 🫡
Demonstrate Your Knowledge of Trends:Stay ahead of the curve by mentioning any current fitness trends or methods you’ve incorporated into your training practice. If you've got experience in areas like HIIT, functional training or nutrition coaching, share that! It shows us you’re serious about your development and can adapt to meet client needs.
How to prepare for a job interview at Madisons
✨Showcase Your Knowledge of Fitness Trends
Make sure you're clued up on the latest fitness trends and methodologies. We should be ready to discuss how your training philosophy aligns with modern practices, or how you can implement new techniques that could benefit clients at Madisons.
✨Demonstrate Your Client Management Skills
Being a personal trainer isn’t just about knowing workouts; it’s also about how you manage and motivate clients. We should think of examples where you've developed personalised training plans or motivated clients to hit their goals, and how you can apply that at Madisons.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios in your interview, like demonstrating an exercise or discussing how you'd help a client overcome specific challenges. We should prepare for these by practicing key exercises and thinking through our coaching cues and support strategies.
✨Get to Know Madisons's Clientele
Since it's a full-time gig, understanding the specific clientele Madisons caters to is key. We should look into their target demographics and think about how our experience aligns with their needs, ensuring we can hit the ground running from day one.
