At a Glance
- Tasks: Create amazing first impressions and support members at our premium coaching facility.
- Company: Join Madisons, a top-notch coaching facility in Haywards Heath.
- Benefits: Enjoy a full-time role with free training memberships and career progression opportunities.
- Other info: Flexible Monday to Friday schedule with no evening or weekend shifts.
- Why this job: Be part of a supportive team and make a real difference in members' lives.
- Qualifications: Customer service experience and a warm, organised personality are key.
The predicted salary is between 20250 - 24750 £ per year.
Description
Madisons is looking for an exceptional Front of House & Member Experience Assistant to join our team.
This is not a traditional gym reception role.
You will be the main daytime presence at the front of our club, responsible for creating an exceptional first and last impression for every member and visitor.
Madisons is a premium coaching facility based in Haywards Heath.
We help people become stronger, healthier and more confident through exceptional coaching, structured training and a genuinely personal member experience.
- What you’ll do
- Welcome members and visitors warmly and professionally.
- Learn members’ names and build positive relationships.
- Assist with bookings, accounts and general enquiries.
- Manage membership pauses, cancellations and failed payments.
- Maintain accurate member records within our CRM system.
- Support the General Manager with enquiries and new member administration.
- Welcome first-time visitors and help them understand what to expect.
- Respond to phone, email, Whats App, and in-person enquiries.
- Complete daily front-of-house and operational checklists.
- Monitor supplies, merchandise and member amenities.
- Identify problems and ensure outstanding actions are completed.
- Occasionally support our neighbouring business, MINCKA Coffee.
Approximately 1.5 hours each day will be allocated to facility presentation.
This includes maintaining reception, communal spaces and changing areas, restocking supplies and helping to keep the club immaculate throughout the day.
Requirements
We are looking for someone who is naturally warm and personable, but also highly organised, dependable and willing to take ownership.
You will
- Have previous experience in a customer-facing role.
- Deliver a consistently high standard of service.
- Communicate clearly and professionally.
- Be confident using email, booking systems and digital tools.
- Complete administrative work accurately.
- Work independently without constant supervision.
- Remain calm and organised during busy periods.
- Use quieter periods productively.
- Be comfortable handling payments and sensitive conversations.
- Be willing to undertake cleaning and practical operational tasks.
- Respond positively to feedback and high standards.
- Be available Monday to Friday from 6:00am to 6:00pm.
Experience in premium hospitality, boutique fitness, hotels, wellness, private members’ clubs, premium retail or a similar service-led environment would be beneficial.
Previous fitness experience is not essential.
Benefits
- Permanent, full-time employment.
- Consistent Monday-to-Friday schedule.
- No regular evening or weekend shifts.
- Free training memberships at Madisons, worth over £5,000.
- Training and development from the General Manager.
- Supportive and ambitious team environment.
- Genuine progression into a Senior Front of House or Front of House Manager position as Madisons grows.
For someone who consistently demonstrates exceptional service, operational ownership, sound judgement and the ability to improve standards, this role could progress into a Senior Front of House or Front of House Manager position.
Front of House & Member Experience Assistant in Haywards Heath employer: Madisons Fitness
Madisons is an exceptional employer that prioritises the growth and development of its coaching team in Haywards Heath, West Sussex. With a strong focus on continuous education, mentorship, and a high-performance culture, coaches are empowered to build meaningful relationships with members while delivering outstanding results. The company offers competitive salaries, generous benefits, and a supportive environment where every coach can thrive and advance their career within an ambitious, coach-led business.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House & Member Experience Assistant in Haywards Heath
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Madisons Fitness. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Madisons Fitness
Don't be shy about reaching out to Madisons Fitness directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House & Member Experience Assistant in Haywards Heath
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Madisons Fitness and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Madisons Fitness
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
