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- Tasks: Drive lettings success by converting leads and building client relationships.
- Company: Leading property consultancy transforming vacant spaces into vibrant communities.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Why this job: Make a real impact in urban life while thriving in a fast-paced, people-focused role.
- Qualifications: Charismatic communicator with a proactive mindset and detail-oriented approach.
- Other info: Collaborative office setting with opportunities to visit properties across London.
The predicted salary is between 36000 - 60000 £ per year.
Location: London
Type: Full Time | 5 Days in Office
Our client is a leading property consultancy specialising in innovative solutions for vacant space management. Their work transforms empty properties into affordable and inspiring places to live, with a strong focus on social impact and community value. Through a blend of placemaking and purpose, they help building owners manage assets while contributing positively to urban life.
Role Summary
As Lettings Manager, the successful candidate will be at the forefront of the company’s lettings success, driving new business, converting leads, and exceeding targets. This opportunity is ideal for a motivated, people-focused professional who thrives in a fast-paced environment, enjoys building lasting client relationships, and takes pride in delivering outstanding results. You will bring energy, warmth, and charisma to every interaction, ensuring a smooth and positive experience for clients while playing a key role in the continued growth and success of the business.
Key Responsibilities
- Lettings: Work with the Head of Customer and a small team of Viewing Agents to ensure company lettings targets are consistently met and exceeded. Be hands-on - attending viewings yourself, even at short notice, to ensure every opportunity is maximised. Follow up with all potential Guardians post-viewing, turning priority prospects into confirmed Guardians and driving lettings success.
- Lead Nurturing and Management: Act as the first point of contact for all Guardian enquiries via phone and email, managing the lettings inbox and delivering a lively, engaging, and personable experience that makes every person feel welcomed and excited to join the company community. Proactively fill viewing slots by calling new applicants, prioritising those with high suitability scores and those ready to move quickly.
- Guardian Onboarding: Liaise with an outsourced administrative team responsible for managing Guardian onboarding, ensuring a smooth and consistent experience for every new Guardian. Maintain the Lettings Deal Pipeline in HubSpot, keeping it accurate and up-to-date across all stages of the lead-to-onboarding process.
Candidate Profile
- A charismatic communicator who loves talking to people, building relationships, and earning trust.
- Energised by working in a collaborative office setting and visiting properties across London and the South East.
- Motivated by purpose-driven work and meaningful outcomes.
- Detail-oriented and comfortable using technology to stay organised—CRM experience (such as HubSpot) is a plus.
- Self-starter with a proactive mindset who takes initiative and gets things done.
- Calm under pressure, adaptable, and solutions-focused in fast-moving situations.
Lettings Manager employer: Madison Hive
Contact Detail:
Madison Hive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property industry. Attend local events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Be proactive! If you see a company you love, don’t wait for them to post a job. Reach out directly and express your interest. A friendly email or call can go a long way in making a memorable impression.
✨Tip Number 3
Prepare for interviews by researching the company’s values and recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission of transforming spaces and making a social impact.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re keen and ready to jump in!
We think you need these skills to ace Lettings Manager
Some tips for your application 🫡
Show Your Charisma: As a Lettings Manager, your personality is key! Make sure your application reflects your warm and engaging nature. Use a friendly tone and let your passion for building relationships shine through.
Highlight Relevant Experience: We want to see how your past experiences align with the role. Be specific about your achievements in lettings or customer service, and don’t forget to mention any CRM tools you’ve used, like HubSpot!
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to our company’s mission of transforming spaces and creating community value. Show us why you’re the perfect fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Madison Hive
✨Know Your Stuff
Before the interview, make sure you understand the company’s mission and values. Research their approach to vacant space management and how they contribute to community value. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Charisma
As a Lettings Manager, you'll need to be a people person. During the interview, let your personality shine through! Practice engaging with the interviewer as if they were a potential client. Use warm body language and maintain eye contact to create a positive atmosphere.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations, like turning a lead into a confirmed Guardian or managing a busy lettings inbox. Think of examples from your past experiences where you successfully navigated similar challenges and be ready to share those stories.
✨Demonstrate Your Organisational Skills
Since the role involves maintaining the Lettings Deal Pipeline in HubSpot, be prepared to discuss your experience with CRM systems or any tools you've used to stay organised. Highlight your detail-oriented nature and how you manage multiple tasks effectively, especially in fast-paced environments.