At a Glance
- Tasks: Manage and optimise business systems while collaborating with various departments.
- Company: Madison, the UK's top distributor of high-end bicycles and accessories.
- Benefits: Competitive salary, generous staff discounts, and hybrid working options.
- Other info: Great opportunity for career growth in a fast-paced industry.
- Why this job: Join a dynamic team and make a real impact on operational excellence.
- Qualifications: Experience in business or systems analysis, especially within ERP environments.
The predicted salary is between 45000 - 55000 £ per year.
Madison is the UK’s number one distributor of high‑end bicycles, clothing, components, and accessories, working in partnership with some of the biggest brands in cycling. Our IT systems team is a key enabler of operational excellence across the business.
Purpose of the Role
The primary responsibility will be the overall management, optimisation, and efficient running of Madison business systems. You will work closely with business stakeholders in Operations, Finance, Sales, B2B Commerce, and Warehousing to understand business requirements, improve system capabilities, and develop scalable and robust solutions.
Key Responsibilities
Business Analysis & Process Improvement
- Engage with business stakeholders to understand operational needs, map processes, and identify opportunities for improvement.
- Lead requirements gathering workshops and convert requirements into functional and technical requirements.
- Define current workflow and future workflow as well as identifying bottlenecks and recommending solutions.
- Support change initiatives by assessing business impact, defining success metrics, and ensuring smooth transition to new processes.
- Manage supplier relationships to ensure that they provide quality support and deliver fixes on time and according to business priorities.
Systems Analysis & Support
- Provide advanced 2nd/3rd line support and subject matter expertise to the business applications, including the ERP and integrated applications.
- Carry out root cause analysis for system issues and coordinate with internal teams and vendors to implement permanent corrective actions.
- Ensure systems remain performant, scalable, and aligned with business growth objectives.
- Configuration management, system checks on master data integrity and optimisation of system usage across various departments.
Project Delivery
- Contribute to full project lifecycles—from discovery and design through testing, deployment, and adoption by users.
- Taking ownership of project deliverables, ensuring quality documentation and timely completion.
Testing & Quality Assurance
- Develop test scenarios, test scripts, and perform UAT and regression testing on changes and upgrades to the system.
- Validate data flows, integrations, and business rules to ensure reliable operation of end‑to‑end processes.
Reporting & Data Insight
- Operational and analytical reporting – Create, maintain, and enhance reports to support decision making.
- Interact with stakeholders to define reporting needs.
Training & User Guidance
- Train and guide the end users on the new features and processes and best practices.
- Develop training documents, knowledge articles, and process documentation.
Required Skills & Experience
- Strong experience in business or systems analysis within an ERP centric environment.
- Hands on experience with enterprise resource planning systems.
- Relational database experience e.g. writing queries, and performance tuning.
- Systems integration, API’s and data flows between enterprise platforms.
- Communication and stakeholder engagement skills with a customer driven approach.
- The ability to document requirements, processes and technical specifications correctly and efficiently.
- Understanding of Finance, B2B ecommerce, warehouse, supply chain or product distribution.
- Experience with Crystal Reports, Sage Enterprise Intelligence or similar reporting tools.
- Knowledge and experience of working with web services, API integrations, or system automation.
- Familiarity with Magento, Shopify, or other B2B ecommerce platforms.
We offer a competitive package, generous staff discount scheme and the opportunity for some hybrid working.
How to Apply
Send your CV and covering email, including your salary requirements, to deb.newman@madison.co.uk. Attach CV (max file size: 10 mb, PDF, DOC, DOCX). Please note that we may not be able to respond to all applicants individually as we usually receive a very high response to our vacancy adverts.
To find out more about Madison and our holding company please visit www.hyoung.co.uk
Senior Systems Analyst in Milton Keynes employer: Madison a division of H Young (Operations) Ltd
Madison, a division of H Young (Operations) Ltd, is an excellent employer that fosters a collaborative work culture where innovation thrives. With a focus on employee growth and development, we offer opportunities for professional advancement while working in a hybrid environment that promotes work-life balance. Our commitment to optimising enterprise systems ensures that you will play a vital role in shaping the future of our operations, making your contributions both meaningful and rewarding.
Contact Details:
Madison a division of H Young (Operations) Ltd Recruitment Team
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✨Brush Up on Your Technical Skills
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