At a Glance
- Tasks: Provide 1st line IT support and troubleshoot tech issues for users.
- Company: Join Madison, the UK's top distributor of high-end bicycles and accessories.
- Benefits: Enjoy a competitive salary, generous staff discounts, and a dynamic work environment.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Be the go-to tech hero in a fast-paced cycling industry.
- Qualifications: Interest in IT with experience in helpdesk roles and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Madison is the UK’s number one distributor of high‑end bicycles, clothing, components, and accessories, working in partnership with some of the biggest brands in cycling. Our IT systems team is a key enabler of operational excellence across the business.
We are looking for a proactive and customer‑focused IT Helpdesk Analyst to join our IT team. You’ll be the first point of contact for technical support across the business, ensuring systems run smoothly and users stay productive.
Key Responsibilities- Provide 1st line support to internal users via phone, email, and ticketing system
- Troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices
- Manage user accounts, permissions, and access (Active Directory, Entra ID, Exchange)
- Install, configure, and maintain IT equipment and applications
- Escalate complex issues to senior IT staff or third‑party vendors where necessary
- Maintain accurate records of incidents, requests, and resolutions
- Assist with IT projects, system upgrades, and rollouts
- Support warehouse and logistics systems critical to distribution operations
- Keen interest in IT, ideally with previous experience in an IT Helpdesk or Service Desk role
- Good team player with experience using Windows 11, Outlook, Word and Excel
- Knowledge or experience of Databases, HTML, Powershell, ODBC Reporting, ERP or warehouse systems, Active Directory, Exchange, Server 2016 or above, Virtualisation, Basic understanding of networking is desirable
- Familiarity with ticketing systems and remote support tools
- Excellent problem‑solving skills and attention to detail
- Strong communication skills with a customer‑first mindset
- Ability to prioritise and manage multiple tasks in a fast‑paced environment
- A dynamic, team‑oriented working environment
- Good written and spoken English
This is a service role and you’ll have excellent communication skills, with good written and spoken English.
We offer a competitive salary and generous staff discount, and the opportunity to work for one of the UK cycling industry’s leading businesses.
Apply for this role. Attach CV. Max file size: 10 mb (pdf, doc, docx).
IT Helpdesk Assistant in Milton Keynes employer: Madison a division of H Young (Operations) Ltd
Madison is an exceptional employer, offering a dynamic and team-oriented work culture that fosters collaboration and innovation within the cycling industry. As an IT Helpdesk Assistant, you will benefit from competitive salaries, generous staff discounts, and ample opportunities for professional growth in a supportive environment that values your contributions to operational excellence.
Contact Details:
Madison a division of H Young (Operations) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Assistant in Milton Keynes
✨Tip Number 1
Get to know the company! Research Madison and its IT systems team. Understanding their values and operations will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be troubleshooting various issues, consider running through common IT scenarios or even setting up a mock helpdesk situation with friends. This will boost your confidence and prepare you for real-life challenges.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the team at Madison.
We think you need these skills to ace IT Helpdesk Assistant in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your knowledge of Windows 11, Active Directory, and any ticketing systems you've used.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re passionate about IT and how you can contribute to our team at Madison.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Madison a division of H Young (Operations) Ltd
✨Know Your Tech
Brush up on your knowledge of Windows 11, Active Directory, and any relevant ticketing systems. Be ready to discuss your experience with troubleshooting hardware and software issues, as this will show your technical prowess and readiness for the role.
✨Customer Service Mindset
Since this is a customer-focused role, think about examples where you've provided excellent support in the past. Prepare to share how you handled difficult situations or resolved user issues, highlighting your communication skills and problem-solving abilities.
✨Practice Common Scenarios
Anticipate common IT helpdesk scenarios that might come up during the interview. Practise explaining how you would troubleshoot specific issues, like network connectivity problems or software installation errors, to demonstrate your practical knowledge.
✨Show Enthusiasm for IT
Let your passion for IT shine through! Talk about any personal projects or interests related to technology, and express your eagerness to learn and grow within the company. This will help you stand out as a proactive candidate who’s genuinely interested in the field.
