At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and a positive experience.
- Company: Join a dynamic construction team focused on community engagement.
- Benefits: Earn £17.50–£18.00 per hour with long-term stability and support.
- Other info: Great opportunity for growth in a supportive environment.
- Why this job: Make a real difference in residents' lives while working on exciting projects.
- Qualifications: Experience in customer-facing roles, strong communication skills, and IT literacy.
The predicted salary is between 17 - 18 £ per hour.
We are currently seeking an experienced Resident Liaison Officer (RLO) to join a busy construction / refurbishment project in Lewisham. The successful candidate will act as the key point of contact between residents, the site team, and the client, ensuring clear communication and a positive resident experience throughout the works.
Key Responsibilities
- Act as the primary liaison between residents and the project delivery team
- Manage resident communications including letters, notices, and face-to-face engagement
- Handle resident queries, concerns, and complaints professionally and efficiently
- Coordinate access arrangements and appointment scheduling
- Maintain accurate records of resident interactions and feedback
- Attend site meetings and work closely with Site Management
- Ensure residents are kept informed of programme changes and upcoming works
- Promote a customer-focused approach at all times
Requirements
- Previous experience as a Resident Liaison Officer or in a similar customer-facing role within construction or social housing
- Excellent communication and interpersonal skills
- Strong organisational and administrative ability
- Ability to handle sensitive situations with professionalism and empathy
- IT literate (email, Word, Excel)
- Right to work in the UK
Desirable
- Experience working on social housing refurbishment or planned maintenance projects
- Knowledge of construction processes and site environments
What’s on Offer
- Competitive hourly rate of £17.50–£18.00
- Long-term opportunity on a stable project
- Supportive site and management team
Resident Liaison Officer in London employer: Madigan Gill
MadiganGill is an excellent employer, offering a supportive work culture that values hard work and reliability. With opportunities for personal growth and development, employees can thrive in a dynamic environment while working on diverse projects in Chalfont Saint Giles. The company prioritises safety and well-being, ensuring all team members are equipped with the necessary PPE and resources to succeed.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Liaison Officer in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Madigan Gill, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Resident Liaison Officer at Madigan Gill.
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Madigan Gill
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
