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For Companies At a Glance
- Tasks: Be the go-to person for residents, ensuring smooth communication and a positive experience.
- Company: Join a dynamic construction team focused on community engagement.
- Benefits: Earn £17.50–£18.00 per hour with long-term stability and support.
- Why this job: Make a real difference in residents' lives while working on exciting projects.
- Qualifications: Experience in customer-facing roles, strong communication skills, and IT literacy.
- Other info: Great opportunity for growth in a supportive environment.
The predicted salary is between 17 - 18 £ per hour.
We are currently seeking an experienced Resident Liaison Officer (RLO) to join a busy construction / refurbishment project in Lewisham. The successful candidate will act as the key point of contact between residents, the site team, and the client, ensuring clear communication and a positive resident experience throughout the works.
Key Responsibilities
- Act as the primary liaison between residents and the project delivery team
- Manage resident communications including letters, notices, and face-to-face engagement
- Handle resident queries, concerns, and complaints professionally and efficiently
- Coordinate access arrangements and appointment scheduling
- Maintain accurate records of resident interactions and feedback
- Attend site meetings and work closely with Site Management
- Ensure residents are kept informed of programme changes and upcoming works
- Promote a customer-focused approach at all times
Requirements
- Previous experience as a Resident Liaison Officer or in a similar customer-facing role within construction or social housing
- Excellent communication and interpersonal skills
- Strong organisational and administrative ability
- Ability to handle sensitive situations with professionalism and empathy
- IT literate (email, Word, Excel)
- Right to work in the UK
Desirable
- Experience working on social housing refurbishment or planned maintenance projects
- Knowledge of construction processes and site environments
What’s on Offer
- Competitive hourly rate of £17.50–£18.00
- Long-term opportunity on a stable project
- Supportive site and management team
Resident Liaison Officer in London employer: Madigan Gill
Contact Detail:
Madigan Gill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the construction and social housing sectors. We all know that sometimes it’s not just what you know, but who you know that can help you land that Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to resident communication and conflict resolution. We suggest role-playing with a friend or using online resources to boost your confidence and ensure you shine during the interview.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your previous roles and how they relate to the RLO position. We want to see how your skills can make a positive impact on resident experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always on the lookout for passionate individuals ready to make a difference in the community.
We think you need these skills to ace Resident Liaison Officer in London
Some tips for your application 🫡
Show Your Communication Skills: As a Resident Liaison Officer, communication is key! Make sure your application highlights your ability to engage with residents and manage their queries effectively. Use clear and concise language to demonstrate your skills.
Tailor Your Experience: We want to see how your previous experience aligns with the role. Don’t just list your past jobs; explain how they’ve prepared you for this position. Focus on any customer-facing roles in construction or social housing that showcase your relevant skills.
Be Professional and Personable: This role requires a balance of professionalism and empathy. In your application, share examples of how you've handled sensitive situations with residents. This will show us that you can maintain a positive resident experience even during challenging times.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at Madigan Gill
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with the key tasks mentioned in the job description, such as managing resident communications and handling queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed resident interactions or resolved complaints. Be ready to share these examples during the interview to illustrate your skills in communication and problem-solving. This will give the interviewer confidence in your ability to handle similar situations on the job.
✨Showcase Your Empathy
As a Resident Liaison Officer, you'll need to handle sensitive situations with care. During the interview, highlight your ability to empathise with residents and maintain professionalism. Share instances where you've turned a negative experience into a positive one, showcasing your customer-focused approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the project timeline, the team dynamics, or how they measure resident satisfaction. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.
