zero hrs days weekends and some nights
Job Description - Shopping Centre Security Officer
Contract Type: Zero-hours contract
Working Hours: Flexible shifts covering weekdays, weekends and occasional nights
Reporting To: Security Supervisor / Shopping Centre Management
Role Purpose
To provide a professional, visible and reassuring security presence throughout the shopping centre, protecting customers, retailers, employees and property while delivering excellent customer service.
Key Responsibilities
- Conduct internal and external patrols of the shopping centre, car parks, service corridors and surrounding areas.
- Monitor entrances, exits and restricted areas.
- Respond promptly to incidents, emergencies and requests for assistance.
- Assist retailers with shoplifting, antisocial behaviour and other security incidents.
- Maintain regular radio communication with the control room and supervisors.
- Support fire evacuations and other emergency procedures.
- Identify and report security, maintenance, fire-safety and health and safety concerns.
- Provide directions and assistance to customers and visitors.
- Complete accurate incident reports, patrol records and daily logs.
- Manage lost property in accordance with site procedures.
- Assist the police and emergency services when required.
- Follow all assignment instructions, company policies and shopping-centre procedures.
Working Arrangements
This is a zero-hours position, with no guaranteed minimum number of hours. Shifts will be offered according to operational requirements and may include:
- Weekday shifts
- Regular weekend work
- Bank holidays
- Occasional night shifts
- Short-notice sickness and holiday cover
Applicants must be flexible and able to work a mixture of shift patterns when required.
Essential Requirements
- Valid SIA Door Supervisor.
- Previous security or customer-service experience.
- Good verbal and written communication skills.
- Ability to remain calm and professional under pressure.
- Strong observation and incident-management skills.
- Ability to complete clear and accurate reports.
- Reliable, punctual and able to work independently or as part of a team.
- Physically capable of completing regular foot patrols.
Desirable Requirements
- Previous shopping-centre or retail-security experience.
- Valid SIA CCTV licence.
- First Aid at Work qualification.
- Fire marshal training.
- Experience dealing with shoplifting and antisocial behaviour.
Uniform and Professional Standards
The officer must:
- Wear the complete approved uniform and any required PPE.
- Maintain a clean, smart and professional appearance.
- Display their SIA licence while on duty.
- Remain vigilant, approachable and proactive.
- Treat customers, retailers, colleagues and visitors with respect.
- Avoid personal mobile-phone use while on duty, except during authorised breaks or emergencies.
- Maintain confidentiality and comply with data-protection requirements.
This job description is not exhaustive. The post holder may be asked to undertake other reasonable duties that support the safe and effective operation of the shopping centre
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security officer in Hastings employer: Madigan Gill
MadiganGill is an excellent employer, offering a supportive work culture that values reliability and teamwork at our HMP Lancaster site. We provide opportunities for employee growth and development, ensuring that our General Labourers are equipped with the skills needed to thrive in the construction industry. With a commitment to equal opportunities, we foster an inclusive environment where every team member can contribute meaningfully and feel rewarded in their role.
