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- Tasks: Be the go-to person for residents, ensuring smooth communication during construction.
- Company: Join Knightsbridge Property Services, a leader in property management.
- Benefits: Competitive salary, flexible working hours, and a supportive team environment.
- Why this job: Make a real difference in residents' lives while working on exciting projects.
- Qualifications: Experience in resident liaison or construction, with strong communication skills.
- Other info: 30-week role with opportunities for professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Knightsbridge Property Services are seeking 2 x Senior Resident Liaison Officers (RLOs) to support the delivery of a live construction project. This role will be key in maintaining strong relationships between residents, the client, and site teams, ensuring works are delivered with minimal disruption and clear communication throughout.
Key Responsibilities
- Act as the primary point of contact between residents, site teams, and project stakeholders.
- Build and maintain positive relationships with residents, addressing queries, concerns, and complaints promptly and professionally.
- Communicate upcoming works, timelines, and potential disruptions to residents.
- Carry out resident consultations, meetings, and door-to-door engagement where required.
- Manage and resolve any access issues to ensure works can proceed efficiently.
- Maintain accurate records of all resident interactions, feedback, and resolutions.
- Support the site team in delivering works in line with programme while minimising impact on residents.
- Ensure all communication aligns with company standards and client expectations.
- Work closely with project managers and site teams to provide updates on resident-related matters.
Requirements
- Proven experience as a Resident Liaison Officer, ideally at Senior level.
- Background working on construction, refurbishment, or social housing projects.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations and resolve complaints effectively.
- Highly organised with strong administrative and reporting skills.
- Confident working independently and as part of a team.
- Full UK driving licence (preferred but not essential).
Key Information
- Duration: 30 weeks
- Roles available: 2
- Competitive day rate / salary (DOE)
Ideal Candidate
- Professional, approachable, and empathetic
- Strong stakeholder management skills
- Proactive and solution-focused
- Comfortable working in a live residential environment
Resident Liaison Officer in Guildford employer: Madigan Gill
Contact Detail:
Madigan Gill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction and housing sectors. We all know that sometimes it’s not just what you know, but who you know that can land you that Resident Liaison Officer role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to stakeholder management and conflict resolution. We want you to shine when discussing how you’d handle resident concerns or project disruptions!
✨Tip Number 3
Showcase your communication skills! During interviews, share examples of how you've effectively communicated with residents and site teams in the past. We need to see that you can keep everyone in the loop and maintain strong relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. We’re excited to see how you can contribute to our team and make a difference in the lives of residents.
We think you need these skills to ace Resident Liaison Officer in Guildford
Some tips for your application 🫡
Show Your Communication Skills: Since the role is all about maintaining strong relationships, make sure your application highlights your communication skills. Use examples from your past experiences where you’ve effectively communicated with residents or stakeholders.
Be Organised and Detail-Oriented: We love a candidate who pays attention to detail! When writing your application, ensure you’re clear and organised. Mention any experience you have with record-keeping or managing multiple tasks at once.
Demonstrate Problem-Solving Abilities: The job involves handling complaints and resolving issues, so don’t shy away from sharing specific instances where you’ve successfully navigated challenging situations. This will show us you’re proactive and solution-focused.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Madigan Gill
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Resident Liaison Officer. Familiarise yourself with how to maintain strong relationships between residents and site teams, as well as how to communicate effectively about upcoming works and potential disruptions.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully handled resident queries or complaints. Be ready to share these examples during the interview to demonstrate your strong communication and interpersonal skills.
✨Showcase Your Organisational Skills
Since this role requires strong administrative abilities, be prepared to discuss how you manage records of resident interactions and feedback. Highlight any tools or methods you use to stay organised and ensure efficient communication.
✨Demonstrate Empathy and Professionalism
As a Resident Liaison Officer, being approachable and empathetic is key. During the interview, convey your understanding of the challenges residents face and how you would address their concerns with professionalism and care.