Administrator in Croydon

Our client specialises in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England. They have an exciting opportunity for an enthusiastic and committed Support Services Administrator to join their dynamic team. This permanent position is well suited to an individual looking to advance their career and gain hands-on experience in a thriving and supportive workplace. At our client, people are at the heart of the business, and success depends on employing the best people and getting the best from them. This is why they are committed to developing their workforce. By investing in a well-trained and motivated team, they continue to prosper and sustain business success.

OUR CLIENT BENEFITS

• Salary band: £30,000–£34,000
• 33 days annual leave (including bank holidays)
• Company sick pay (discretionary)
• Refer a Friend scheme (£500)
• Childcare voucher scheme
• Career progression with training and development programme
• Employee recognition scheme
• Defined contribution pension scheme

SUMMARY OF ROLE

Our client is seeking a Support Services Administrator to coordinate project activities, including both simple tasks and larger plans. You will manage schedules, arrange assignments, and communicate progress to all team members. In this role, you will report directly to the Projects Co-ordinator and work closely with a team of Project Managers, so strong communication, workload management, and collaboration skills are essential. The position involves managing, costing, and where applicable procuring materials and subcontractors to ensure jobs are completed efficiently and effectively. You will also proactively support the operational delivery team, including updating and renewing accreditations, booking training, monitoring the training matrix, and supporting wider administrative functions.

KEY RESPONSIBILITIES

• Manage scheduling processes to maximise operational team performance
• Ensure scheduling supports exceptional contract delivery
• Ensure prompt resolution of queries
• Promote and develop best practice
• Act as a point of contact for operatives, clients, and customers
• Provide two quotes per request to ensure effective job pricing
• Source materials for engineers, ensuring delivery or collection near job locations
• Raise purchase orders for all materials and equipment
• Chase suppliers and resolve issues within 48 hours
• Manage subcontractor and supplier database
• Identify new suppliers when required
• Raise and manage supplier invoice queries with accounts
• Provide onboarding packs for new subcontractors and ensure compliance documentation is complete
• Notify line manager of potential employee issues
• Provide performance reports as required
• Ensure compliance with health & safety and company policies
• Input financial data into IT systems
• Manage operational administration processes
• Support operational teams to ensure contract compliance
• Process and share information to progress work
• Maintain correspondence, telephone, and email protocols
• Manage contract paperwork and maintain accurate records
• Create and update workflows
• Prepare documentation for internal teams and stakeholders
• Order resources such as equipment and software

SKILLS & KNOWLEDGE REQUIRED

• Experience as an Administrator, or within Purchasing/Procurement, or similar role
• Hands-on experience with technical documentation and scheduling
• Knowledge of project management software (e.g. Microsoft Project)
• Strong organisational and time-management skills
• Knowledge of materials and methods used in the construction industry
• Excellent written and verbal communication skills

QUALIFICATIONS REQUIRED

• NVQ Level 2–3 in Business Administration
• Advanced Microsoft Excel and Word skills
• Industry-based experience may also be considered

ABOUT YOU

• Punctual and reliable
• Previous office-based experience
• Strong organisational skills
• Clear communicator
• Team player