At a Glance
- Tasks: Welcome guests, ensure properties are guest-ready, and handle urgent requests.
- Company: Join Madestays, London's leading luxury property management company.
- Benefits: Earn £13–£18 per hour with flexible shifts and growth opportunities.
- Other info: Perfect for those looking to grow in a fast-scaling hospitality-tech brand.
- Why this job: Be part of a dynamic team redefining luxury hospitality experiences.
- Qualifications: Reliability, attention to detail, and strong communication skills required.
The predicted salary is between 18 - 18 £ per hour.
Job Title
- Guest Experience & Ground Operations
- Employment
- Type: Flexible (0-Hour Contract; Part-time / Full-time availability)
Compensation: £13–£18 per hour (based on experience and availability)
About Madestays
Madestays is London’s leading luxury property management company, redefining how premium homes are prepared, maintained, and presented to discerning guests.
With a £180M+ portfolio of design-led homes, we deliver flawless hospitality experiences that combine 5-star service with operational excellence.
As we expand, we’re building a flexible on-the-ground operations team - reliable, detail-oriented professionals who help us deliver seamless stays at scale.
Role Overview
As part of Madestays’ Ground Operations & Guest Support team, you’ll be the on-site presence that ensures our homes meet the highest standards.
From welcoming guests to troubleshooting household issues, you’ll keep properties guest-ready and ensure turnovers run smoothly.
This is a hands-on, dynamic role - perfect for someone reliable, adaptable, and looking to grow with a fast-scaling hospitality-tech brand.
Key Responsibilities Guest & On-Site Support
- Greet and welcome guests during check-ins, providing a professional and friendly first impression.
- Deliver a seamless arrival experience: assist with key handovers, lockbox access, and orientation.
- Handle urgent guest requests (amenities, troubleshooting, replacements) with speed and professionalism.
- Property Operations & Turnovers
- Execute turnover checklists: restock consumables, check linens, and ensure homes are staged to Madestays’ brand standard.
- Conduct post-stay condition reports, documenting damages, defects, and missing items via mobile app.
- Perform light cleaning/tidying when needed to ensure homes are guest-ready.
- Support property setup days: move furniture, assist with staging, and coordinate with contractors.
- Logistics & Maintenance Support
- Pick up and deliver supplies across properties (linens, cleaning items, tools, decor, etc.).
- Manage and update property and storage inventory.
- Troubleshoot common issues (Wi-Fi, heating, hot water, appliances) before escalation.
- Provide on-site access and support to contractors and vendors.
- Report maintenance issues and escalate appropriately to the central ops team.
- What We’re Looking For
- Reliable, punctual, and proactive.
- Sharp attention to detail - you notice the small things that make a big difference.
- Tech-savvy: comfortable using apps, logging reports, and taking clear photos.
- Strong communicator with a guest-first mindset.
- Physically fit - able to lift 30–50 lbs and be on your feet for extended periods.
- Flexible availability: evenings, weekends, and short-notice assignments.
- Nice to Have
- Previous hospitality, housekeeping, logistics, or property management experience.
- Handy with small fixes (light bulbs, batteries, minor DIY).
- Full UK driving licence (or reliable transport across London).
Why Join Us?
- Competitive pay: £13–£18/hr based on experience.
- Flexible shifts — work when available, across different property types.
- Become part of a fast-scaling company at the forefront of luxury Stay Tech.
- Clear pathway to more responsibility — training, supervisor roles, or progression into permanent Property Ops roles.
- Job Type: Full-time
- Work Location: In person
Guest Experience & Ground Operations in London employer: Madestays
Madestays is an exceptional employer, offering a dynamic and flexible work environment in the heart of London’s luxury property management sector. With competitive pay and opportunities for growth within a fast-scaling hospitality-tech brand, employees can enjoy a supportive culture that values reliability and attention to detail. Join us to be part of a team that prioritises guest experience while providing clear pathways for career advancement.
