At a Glance
- Tasks: Welcome guests, manage properties, and oversee maintenance operations.
- Company: Join Madestays, London's luxury property management and hospitality-tech leader.
- Benefits: Competitive pay, performance bonuses, and career growth opportunities.
- Other info: Work with a passionate team and best-in-class tools.
- Why this job: Be the face of luxury hospitality and shape the future of StayTech.
- Qualifications: 2+ years in property management or hospitality, strong communication skills.
The predicted salary is between 22 - 22 £ per hour.
Location: London (On Site)
Hours: Monday–Friday, 9:00–18:00
Rate: £18 to £22 per hr
About Madestays
Madestays is London’s premier luxury property management & hospitality-tech firm, overseeing a portfolio of high-end homes across Mayfair, Belgravia, Knightsbridge, Soho and more. We deliver seamless 5-star hospitality experiences that delight guests and maximise owner value. We are building the future of StayTech - blending hospitality, property management, and technology to set a new benchmark in the short-let and luxury rental space.
Key Responsibilities
- Guest & Owner Experience
- Personally welcome incoming guests: check-in support, key handover, orientation.
- Manage on-site guest payments & damage deposit collection.
- Act as the primary on-the-ground contact for guest inquiries, emergencies, and concierge requests.
- Uphold Madestays’ guest satisfaction standard (95%+ 5-star reviews).
- Represent Madestays with property owners during viewings, handovers, and operational updates.
- Property & Maintenance Operations
- Conduct detailed property condition assessments for new and existing homes.
- Manage turnover schedules across the portfolio - assign and coordinate housekeepers and contractors.
- Inspect and enforce 5-star housekeeping and furnishing standards, conducting spot-checks post-turnover.
- Post-check-out reporting: log damages, defects, and service requests.
- Source, vet, and negotiate with contractors across plumbing, electrical, carpentry, and general maintenance.
- Manage inventory of linens, consumables, and amenities; troubleshoot urgent turnovers.
- Renovation & Project Oversight
- Lead property onboarding inspections to identify required upgrades and compliance needs.
- Scope renovation projects: prepare cost estimates, obtain quotes, and negotiate contractor terms.
- Oversee project timelines, budgets, and quality control to ensure delivery to Madestays’ brand standards.
- Liaise with property owners throughout renovation or upgrade projects, providing regular progress updates.
- Financial & Reporting
- Track budget vs. actual maintenance spend per property.
- Reconcile on-site cash collections (deposits, pet fees, extras) with the finance team.
- Provide regular owner reports on property performance, guest feedback, and financial updates.
- Risk & Compliance
- Ensure compliance with all health & safety, fire, and short-let licensing requirements.
- Maintain property records: certificates, insurance, maintenance logs.
- Act as the on-site lead for incident management, escalating issues promptly and appropriately.
Must-Have Skills & Experience
- 2+ years in property management, hospitality operations, or high-end residential leasing.
- Proficiency with Guesty, Asana, G Suite (bonus: Duve, Notion, Canva).
- Strong organizational skills - able to juggle turnovers, contractors, and guest requests seamlessly.
- Excellent communicator: polished, clear, and professional with guests, owners, and contractors.
- Acute attention to detail - you notice the small things others miss.
- Basic financial acumen: comfortable with budgeting, invoicing, and reconciliations.
Nice to Have
- Familiarity with dynamic pricing platforms or revenue-management concepts.
- First-aid, health & safety, or fire-marshal training.
Why Join Us?
- Be the face of Madestays’ luxury hospitality brand in London.
- Competitive pay, performance bonuses, and career progression into Senior Ops or Property Leadership.
- Work with best-in-class tools and a passionate team defining the future of StayTech.
- Direct exposure to both operational excellence and high-level owner relations.
To Apply
Send your CV and a brief note detailing:
- Your proudest property-turnover success story.
- The ops tool you love (and why).
- When you could start.
Email: joseph@madestays.com
Subject: “Field Operations Manager (Property Manager)”
Field Operations Manager (Property Manager) in London employer: Madestays
Madestays is an exceptional employer, offering a vibrant work culture that prioritises luxury hospitality and innovative property management in the heart of London. With competitive pay, performance bonuses, and clear pathways for career progression, employees are empowered to excel while working with cutting-edge tools alongside a passionate team. Join us to be at the forefront of the StayTech revolution, where your contributions directly enhance guest experiences and owner satisfaction.
