Dispenser

We are looking to recruit a full-time Dispenser. Part-time hours will be considered. You will join our friendly team serving around 9000 patients.

Hours and working days to be discussed and agreed with the successful candidate.

We are an EMIS based dispensing practice with an emphasis on high quality patient centred care. Our main site is in Madeley (CW3 9NQ) with our branch site at Baldwins Gate (ST5 5DA). We are part of Newcastle South Primary Care Network. The dispensary is based at our main site.

We are looking for an enthuisiastic and motivated individual who shares our values and has the necessary skills to thrive in a busy dispensary.

Main duties of the job

The post holder will join the dispensing team to help deliver the following service:

Process and dispense repeat and acute prescription requests

Responding to patient queries in relation to prescriptions and medications

Work in accordance with the dispensary standard operating procedures

Please see job description for further information

About us

We are a practice with 4 GP partners. We are also a training practice supporting GP Registrars and medical students.

The dispensary team comprises of 6 part-time dispensers working in a fast paced environment.

Job responsibilities

JOBDESCRIPTION

JOB TITLE Dispenser

REPORTS TO Practice Manager

JobSummary

Toprepare and dispense accurately, safely and promptly under the doctors overallsupervision

Toproject a positive and friendly image to patients and other visitors and dealwith queries in a professional, courteous and efficient manner

Dutiesand responsibilities

Theduties and responsibilities to be undertaken may include any or all of theitems in the following list. Duties maybe varied from time to time under the direction of the Practice Manager,dependent on current and evolving practice workload and staffing levels:

To work within the practices guidelines,policies and standard operating procedures

To be aware of the health and safety ofothers in the working environment. Tocomply at all times with the practices health and safety policies andprocedures/infection control procedures

Dispensaryrole

Toprepare and dispense accurately, safely and promptly under the doctors overallsupervision

Todispense medication, as required by the doctors in the practice and to arrangefor their checking using the bar coder, or if unable to use the bar coder, by asecond member of staff checking the drugs, ensuring that any drugs requestedwhich are not on repeat prescription are not issued without the doctorsconsent

Tosecond check other dispensers routine items which have not bar coded, notingthat any unusual items or where unsure the doctors should be asked to check

Toreceive, record and dispense repeat medication requests and, where themedication review is overdue to bring to a doctors attention

Touse judgement when issuing repeat prescriptions with regard to frequency ofuse, noting any under/overuse and highlighting any issues to the doctor andfollowing the repeat prescription Standard Operating Procedure

Todeal with queries using the patient task system

Toensure stock is not outdated before use

Notto dispense medicines to unauthorised persons, whoever they may be, without thedoctors consent

Todispense and record private prescriptions, as authorised by the doctor, andtheir payments

Tofully observe all legal requirements relevant to dispensing practice, includingcontrolled drugs

Endof month prescription submissions

Stockcontrol

Ensurethe dispensary is kept properly stocked and that drugs are ordered in via thewholesaler computerised link, as appropriate, to fill prescriptions

Checkinggoods in as and when they are delivered

Tokeep the emergency drug cupboard stocked up and order further supplies asnecessary

Returningincorrect goods to the wholesaler promptly

Stockingshelves, refrigerators and other storage areas using rotation method

Storingcontrolled drugs as per practice policy

Removingout of date stock from the shelves, refrigerators and other storage areas

Disposalof returned unused medicines as per practice policy

Finance

Tocollect all due prescription charges/check patient exemption and ensure thatthe patient declaration on the reverse of the FP10 is duly filled in and signedby the patient, where required

Toensure that all monies received are entered in the till

Toproduce an end of day till receipt and store with daily takings in the safe

Togive all monies to Finance Manager or Practice Manager/Assistant PracticeManager in her absence

Toput float in till on a daily basis and ensure sufficient change

Tomaintain work areas in a tidy and safe way and free from hazards

Toensure that all dispensary equipment is kept clean and report any faults to thePractice Manager

Tocheck and maintain the refrigerator temperature log on a daily basis andimmediately report any change outside recommended limits to the PracticeManager, Assistant Practice Manager or doctor

Toensure as far as reasonably possible, the safety and security of the dispensaryand contents under the doctors supervision

Toensure the safety of all who enter the dispensary

Other

Totake prompt action in response to any drug alerts

Person Specification

Experience

• Experience of working in a GP practice
• Experience of EMIS web
• Experience in a customer or patient-facing role

Qualifications

• Good standard of general education
• NVQ Level 2 in Pharmacy Service Skills (or equivalent recognised dispenser qualification)

Skills

• Time management and the ability to work to deadlines
• Interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.