At a Glance
- Tasks: Join our team to enhance and maintain digital services using DevSecOps practices.
- Company: Made Tech, a forward-thinking company with a collaborative culture.
- Benefits: Enjoy 30 days holiday, flexible parental leave, and remote working options.
- Other info: Join a community of practice and enjoy excellent career growth opportunities.
- Why this job: Make a real impact on digital services while developing your skills in a dynamic environment.
- Qualifications: Experience in application coding, ITSM tools, and cloud technologies required.
The predicted salary is between 45000 - 55000 € per year.
Site Reliability Engineer in the Managed Service Practice
Location: Bristol, London, Manchester or Swansea with hybrid-working policy
Working pattern expectations: You will be working shifts of either 08:00-17:00 or 09:00-18:00 (Monday-Friday), or during limited peak periods shifts of 07:00-16:00 or 10:00-19:00. Depending on our client contracts you may be required to join the Out of Hours on-call rota to support urgent situations outside of our standard business hours. (This comes with an additional compensation payment)
About the role: As the Site Reliability Engineer at Made Tech you will work collaboratively within Managed Service teams onboarding new services without disruption, deliver enhancements, provide ongoing maintenance and support services, as well as continuously improving both digital services and service operations using DevSecOps practices and data-driven user analytics. Operating within a managed service environment, you will maintain a range of digital services, data services, and platform offerings. You will maintain application management procedures and documentation and manage application enhancements through to live operation.
Key responsibilities:
- Taking part in proactive knowledge transfer activities with incumbent suppliers
- Code review and quality analysis including the review of complete services, including the implementation of code scanning tooling
- Reviewing and improving technical documentation such as architecture overviews, deployment process definition and incident resolution runbooks
- Ensuring that all requests for support are dealt with according to set standards and procedures, and suggesting ways to improve those processes over time
- Participating in incident investigation/root cause analysis and delivering technical solutions targeting the root cause within agreed SLAs
- Implementing application enhancements to improve business performance, applying a holistic product lens to services
- Providing out of hours support where necessary - shifts managed via on-call rota
- Automating and improving the monitoring of application performance including the setting up of cloud and application level monitoring tooling
- Updating documentation such as knowledge base articles, playbooks and service definitions
- Applying test-driven development, ensuring appropriate test coverage and evidencing the outcomes of testing
- Design, build and maintain CI/CD pipelines including automated testing supporting multiple environments
- Being an active member of Made Tech’s communities of practice, sharing knowledge and learning from others.
Skills, knowledge and expertise:
- Application Coding: Successful applicants can demonstrate making changes or bug fixing to an application code base.
- You’ll have experience of common IT Service Management (ITSM) tooling such as ServiceNow, ZenDesk, PagerDuty and/or JIRA Service Desk
- You’ll have experience of working with agile methodologies and agile ways of working
- You’ll have experience of incident management
- You’ll have experience of cloud technologies such as AWS.
- You’ll be experienced with at least one programming language and be able to demonstrate knowledge of SOLID principles, Object‑Oriented programming and TDD
- You’ll be familiar with IaC (Infrastructure as Code) such as Terraform
Eligibility for Security Clearance (SC): We are looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full‑time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.
Benefits:
- 30 days Holiday - we offer 30 days of paid annual leave
- Flexible Parental Leave - we offer flexible parental leave options
- Remote Working - we offer part time remote working for all our staff
- Paid counselling - we offer paid counselling as well as financial and legal advice.
EEO statement: We encourage people from underrepresented groups to apply for roles with us.
Site Reliability Engineer employer: Made Tech
At Made Tech, we pride ourselves on being an exceptional employer, offering a supportive work culture that values collaboration and continuous improvement. With flexible working arrangements, generous benefits including 30 days of annual leave, and opportunities for professional growth within our Managed Service Practice, we empower our Site Reliability Engineers to thrive in a dynamic environment. Our commitment to employee well-being is reflected in our paid counselling services and inclusive hiring practices, making us a rewarding place to build your career in Bristol, London, Manchester, or Swansea.
StudySmarter Expert Advice🤫
We think this is how you could land Site Reliability Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn, and ask them about their experiences. A friendly chat can give you insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about your experience with cloud technologies and coding practices. We want to see your passion for Site Reliability Engineering!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss past incidents you've managed and how you approached root cause analysis. We love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Made Tech.
We think you need these skills to ace Site Reliability Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Site Reliability Engineer role. Highlight your experience with coding, cloud technologies, and IT Service Management tools. We want to see how your skills match what we're looking for!
Show Off Your Projects:Include any relevant projects or experiences that demonstrate your knowledge of DevSecOps practices and agile methodologies. We love seeing real-world applications of your skills, so don’t hold back!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Made Tech
✨Know Your Tech Inside Out
Make sure you brush up on your coding skills and be ready to discuss your experience with programming languages, cloud technologies like AWS, and ITSM tools such as ServiceNow or JIRA. Be prepared to share specific examples of how you've applied SOLID principles and TDD in your previous roles.
✨Understand the Role and Responsibilities
Familiarise yourself with the key responsibilities outlined in the job description. Think about how your past experiences align with tasks like incident management, code reviews, and maintaining application documentation. This will help you demonstrate that you're a perfect fit for the Site Reliability Engineer position.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle incidents. Prepare to discuss past situations where you had to investigate root causes or implement enhancements under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Show Your Collaborative Spirit
As this role involves working within Managed Service teams, highlight your teamwork and communication skills. Share examples of how you've collaborated with others to onboard new services or improve processes. This will show that you can thrive in a collaborative environment like Made Tech.
