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For Companies At a Glance
- Tasks: Lead user research to enhance public services through innovative design.
- Company: Join Made Tech, a tech company dedicated to improving society with impactful digital solutions.
- Benefits: Enjoy 30 days holiday, flexible working hours, remote options, and paid counselling.
- Why this job: Make a real difference in public services while collaborating with diverse teams in a supportive culture.
- Qualifications: Experience in user-centred research methodologies and a passion for improving public services.
- Other info: Opportunity for professional growth and involvement in community practices.
The predicted salary is between 42000 - 84000 £ per year.
Senior User Researcher
Department: Strategy & Design
Employment Type: Permanent
Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)
Compensation: £51,000 – £60,000 / year
Description
Key Responsibilities
- Acts as the research subject matter expert on a multidisciplinary team, facilitating the end-to-end research process and communicating research decisions to the team and stakeholders
- Scope the focus of research, so everyone involved has a shared understanding of what success looks like
- Comfortable in selecting the most appropriate qualitative / quantitative research methods when designing a research project
- Able to work as a solo researcher within a multidisciplinary team on client deliveries
- Advocating for user research within the project delivery and with stakeholders
- Plan research that informs the design of public services that are helpful, usable and successful
- Understands and help teams to apply a range of methods to analyse research data and synthesise findings
- Creates compelling and actionable insights which are suited to the research development phase
- Identifies key project stakeholders, builds relationships and works with them regularly to include and update on the progress of research
- Presenting findings in ‘show & tells’ / in key meetings to project delivery team and key stakeholders
- Analyse and interpret research findings so that teams can confidently confirm or challenge their understandings of problems and ideas
- Advocates for teams to make decisions based on research findings
Skills, Knowledge & Expertise
- Experienced in user centred, lean and agile research methodologies including:
- Usability testing
- Contextual enquiry
- Rapid research
- Survey development
- Measurable and evaluative research
- Accessibility and inclusive design
- Understands and adheres to Made Tech’s research standards, the MRS code of practice and GDPR
- Provide clear and informative communications with research participants, including sharing GDPR policies
- Support the hiring and onboarding of researchers
- Help define Made Tech design principles through delivering good public services
- Represent the community publicly and internally
- Contributes to communities of practice by discussing, sharing suggestions, approaches, ideas and sharing best practice
- Takes a proactive approach to learning (e.g. new research methods / analysis techniques) and shares knowledge back to the UR community.
- Proactively seeking feedback on own work and providing constructive feedback to colleagues
- Desirable: Skills in either Service Design, Content Design, Interaction design.
- Delivery of good public services for users with clients
- Case studies of how to design and deliver good public services and outcomes
- Growth and happiness of the UCD community at Made Tech
- Client Focus
- Drive to Deliver
- Learning and Mentoring
- Experienced in their Profession
- Facilitation
Job Benefits
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Senior User Researcher employer: Made Tech
Contact Detail:
Made Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior User Researcher
✨Tip Number 1
Familiarise yourself with user-centred design methodologies. Since the role requires expertise in various research methods, being able to discuss your experience with usability testing and contextual inquiry will set you apart during interviews.
✨Tip Number 2
Network with professionals in the public sector design community. Attend relevant meetups or webinars to connect with others in the field, as building relationships can lead to valuable insights and potential referrals for the position.
✨Tip Number 3
Prepare to showcase your ability to communicate research findings effectively. Think about how you would present your insights in a 'show & tell' format, as this is a key responsibility of the role and demonstrating this skill can impress interviewers.
✨Tip Number 4
Stay updated on the latest trends in accessibility and inclusive design. Being knowledgeable about these topics not only aligns with Made Tech's values but also shows your commitment to creating user-friendly public services.
We think you need these skills to ace Senior User Researcher
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Senior User Researcher position. Tailor your application to highlight your experience with user-centred design methodologies and your ability to collaborate with multidisciplinary teams.
Showcase Relevant Experience: In your CV and cover letter, emphasise your experience in conducting user research using both qualitative and quantitative methods. Provide specific examples of projects where you successfully advocated for user research and how it influenced design decisions.
Communicate Clearly: When writing your application, ensure that your communication is clear and concise. Use straightforward language to describe your research processes and findings, as well as your approach to stakeholder engagement and collaboration.
Highlight Continuous Learning: Mention any recent training or new research methods you have learned. Show that you are proactive about your professional development and willing to share knowledge with the community, which aligns with Made Tech's values.
How to prepare for a job interview at Made Tech
✨Understand User-Centred Design
Familiarise yourself with user-centred design principles and methodologies. Be prepared to discuss how you've applied these in past projects, especially in public service contexts.
✨Showcase Your Research Skills
Be ready to talk about your experience with both qualitative and quantitative research methods. Highlight specific examples where your research directly influenced design decisions.
✨Communicate Effectively
Practice presenting your findings clearly and concisely. You may be asked to explain complex research insights to stakeholders who may not have a technical background.
✨Demonstrate Collaboration
Emphasise your ability to work within multidisciplinary teams. Share examples of how you've built relationships with colleagues from different backgrounds to achieve common goals.
