Senior Delivery Manager

Location: Bristol, London, Manchester or Swansea with hybrid-working policy

About Made Tech

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes.

About the role

Senior Delivery Managers are accountable for successful project delivery. Normally working within one or two teams, you will promote effective cross-functional delivery by building motivated, collaborative delivery teams. You will use agile methodologies, with additional processes for managing dependencies, supporting risk mitigation and resolution, and managing the project scope and budget.

As Senior Delivery Manager at Made Tech, you will promote a collaborative approach to make sure the project delivers the desired outcomes for users and clients, working together to identify and manage risks and issues that arise.

Senior Delivery Managers at Made Tech look for ways to contribute beyond the scope of delivery. This could include participating in and contributing to the Delivery Community of Practice (COP), managing the performance and development of a number of Delivery Managers and supporting recruitment activities.

Key responsibilities

Senior Delivery Managers are responsible for delivering the above outcomes by collaborating with other members of the Delivery Management Organisation, their Account Management Team, team members, client stakeholders and internal business partners.

• Ensure delivery success across scope, budget, and quality, reporting weekly on status and risk.
• Manage team resourcing to align with client delivery, team satisfaction, and company goals.
• Oversee compliance with critical business processes and support commercial activities.
• Support hiring, including interviewing and outreach, and manage Delivery Managers’ performance and progression.
• Provide regular feedback to individuals on your projects.
• Foster client relationships to encourage repeat business and referrals.
• Identify additional value opportunities for clients and build stakeholder relationships.
• Share experiences to enhance company practices and contribute to a thriving community of practice.

Skills, knowledge and expertise

• You have practice of supporting project commercial fundamentals.
• You are skilled at helping teams meet SOW deliverables and have familiarity with key case studies.
• You have good prioritisation and time management skills.
• You can demonstrate fast remediation of performance issues.
• You are skilled at demonstrating encouragement of high performers.
• You can maintain compliance with all expectations to meet project standards.
• Manage risk, ensure quality practices, and oversee budget and burndown within projects.
• You can demonstrate risk management activities including identification, assessment, mitigation and reporting.
• You can demonstrate activities to ensure delivery teams have appropriate practices in place, helping them define and meet required quality levels as and when required.
• You have practice of managing budgets and burndown within the project.
• Coach, articulate various delivery methods, collaborate with experts, and advocate best practices.
• Lead meetings, present to stakeholders, and teach agile delivery.
• Build trust across all levels with feedback from stakeholders.
• Respond positively to feedback and demonstrate continuous improvement.

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We\’ve recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

30 days Holiday – we offer 30 days of paid annual leave

Flexible Working Hours – we are flexible with what hours you work

Flexible Parental Leave – we offer flexible parental leave options

Remote Working – we offer part time remote working for all our staff

Paid counselling – we offer paid counselling as well as financial and legal advice

At this point, we hope you\’re feeling excited about Made Tech and the job opportunity. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we\’re looking for all successful candidates for this role to have eligibility.

Eligibility for SC requires 5 years\’ UK residency and 5 year\’ employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won\’t be able to progress your application and we will contact you to let you know why.

Support in applying

If you need this job description in another format, or other support in applying, please email talent@madetech.com.

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Life at Made Tech

We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice.

Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know.