At a Glance
- Tasks: Provide 2nd line support for public sector applications and services.
- Company: Join Made Tech, a forward-thinking company dedicated to public sector innovation.
- Benefits: Enjoy flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Be part of a dynamic team with a focus on collaboration and development.
- Why this job: Make a difference by supporting vital services that impact the community.
- Qualifications: Experience in service support and strong problem-solving skills required.
The predicted salary is between 31500 - 38500 £ per year.
Made Tech is seeking a Service Support Analyst to join a Managed Service team supporting applications, platforms and data services for public sector clients.
You will provide predominantly 2nd line assistance to public sector users and the general public, working with Service Delivery Managers and Support Engineers to deliver a holistic service.
The role involves triage, incident resolution, proactive monitoring, and shift-based coverage to ensure availability and performance.
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Public Sector 2nd-Line Service Support Analyst employer: Made Tech
Made Tech is an exceptional employer that fosters a collaborative and innovative work culture, where designers, researchers, and product professionals come together to make a meaningful impact in the public sector. With a strong emphasis on employee growth through mentorship and agile practices, team members are empowered to drive high-impact outcomes while enjoying the benefits of a supportive community dedicated to user-centred service delivery.
