People Enablement Advisor - FTC 12 months

Department: People

Employment Type: Fixed Term Contract

Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)

Reporting To: Alli Benfield

Compensation: £28,000 – £34,000 / year

Description: Made Tech wants to positively impact the country's future by using technology to improve society. By default, our people are technologically savvy, and we want the tools and products they use, and the employee experience they have through using those tools, to reflect our status as a progressive, client‑centric, supportive employer.

As our People Enablement Advisor, you are the ‘first responder’ of the People Team. You are responsible for the execution of the employee lifecycle, ensuring that behind every human experience (like a promotion or a new hire) is an outstanding operational process. You will manage the ‘digital paperwork’ of the enablement – contracts, variations, and recruitment coordination – while also providing the first line of Employee Relations (ER) advice to managers where answers are not available via automation/matters are more sensitive. You are a process‑improver who hates manual duplication and loves finding ways to make things happen automatically, accurately, and instantly.

Key Responsibilities

• Lifecycle Management (The Flow): Own the generation and accuracy of all people documentation, including offer letters, contracts of employment, and variations to terms. You are critical to ensuring the HRIS is the single source of truth at every stage.
• Recruitment Operations: Partner with colleagues in the Experience team to ensure the handover from candidate to employee is seamless. Support the maintenance and management of the ATS; manage background checks, Right to Work compliance, and the administrative pre‑boarding that sets new starters up for success.
• Generalist ER Advisory: Act as the first point of contact for managers on ER matters. Provide pragmatic support and advice on policy, leave, and performance, escalating complex cases to the team specialist while ensuring low‑level friction is resolved quickly and fairly. Attend formal ER meetings alongside the ER Specialist or to support people managers as required.
• Cross‑Pillar Support: Act as the administrative bridge between the two Heads of function. Support the Head of People Experience with the logistics of performance cycles and the Head of People Enablement with governance, audits, and handbook updates.
• Digital Transformation Support: Help the Head of People Enablement identify manual admin ‘sinkholes’. Play a key role in testing and adopting new AI tools or automation workflows to speed up response times.
• Reporting & Compliance: Maintain 100% compliance in employee files and digital records. Assist in preparing regular “People Health” reports, tracking metrics such as probation completion rates and time‑to‑contract.

Skills, Knowledge & Expertise

• Sound HR Generalist Foundation: Strong experience in a fast‑paced People team with a solid grip on the administrative must‑haves of the employee lifecycle.
• ER Competence: A good basic understanding of UK employment law and the ability to give pragmatic and professional advice that protects the business while staying human.
• Exceptional Accuracy: Pride in “Right First Time” delivery; an understanding that a typo in a contract is a friction point for a new employee.
• Operational Agility: Comfortable juggling multiple priorities.
• Process Curiosity: Consistently ask, “Is there a way we can automate this?”
• Tech Advocate & Adopter: Desire and ability to source and share innovation in tech to improve the people experience.
• Empathy and People Skills: Genuine care for the people you work with and those who want to work with us; ensuring they have a great experience and expectations are exceeded.

Job Benefits

• 30 days Holiday – we offer 30 days of paid annual leave plus bank holidays.
• Flexible Working Hours – we are flexible with what hours you work.
• Flexible Parental Leave – we offer flexible parental leave options.
• Remote Working – we offer part‑time remote working for all our staff.
• Paid counselling – we offer paid counselling as well as financial and legal advice.

Equal Opportunity Statement

We encourage people from under‑represented groups to apply for roles with us. We are committed to building a happy, inclusive and diverse workforce.