Senior Product Manager in Manchester

Location: Bristol, London, Manchester or Swansea with hybrid-working policy

Are you a Product Manager, passionate about user-centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading!

About Made Tech

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

About the role

Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. You will work as part of cross‑functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes.

Key responsibilities

• You will be expected to work in a self‑initiated manner, but with support of senior team members, and in a collaborative and inclusive manner.
• Collaborate with and influence the wider Made Tech team and our clients to deliver high quality work aligned with our customers vision and needs.
• Influence decision making which impacts the success of the team. This might include scoping work, prioritisation, deadlines, budgets and evaluating risk.
• Work across one assignment for a client at one time.
• Coach, support and people manage more junior members of the Product team. To steer and coach them towards successful delivery for our clients, enabling them and holding them accountable for producing high quality outputs and deliverables.
• Maintain a broad technical knowledge of product management, and continue to develop knowledge of user‑centred design and technical practice.
• Assist and be able to shape strategy, proposals, statements of work and roadmaps.
• Contribute to Made Tech’s community of practice for Product and collaborate with other disciplines.
• Assist in developing and growing the discipline in line with business and capability needs, ensuring we embed the Made Tech way of product‑led and design thinking into all that we do.

Skills people must have

• Excellent understanding and articulation of the value of product and user‑centred design.
• Experience and evidence of delivering user centred products and services from ideation through to maintenance phases.
• Ability to support and coach others to grow their skills, product capabilities and to take on more responsibility for client‑facing projects.
• Able to educate and mentor team members, colleagues and peers in the wider business on developing product and agile delivery as a core discipline.
• Experienced in working directly with customers and users, and able to drive teams to deliver excellent outcomes for users.
• Working within a design consultancy/senior product leadership role in the public sector, health or allied areas.
• Strong empathy and relationship building skills.

Desirable (not essential) skills

• Working with sales teams to build client relationships, develop opportunities and win new work.
• Working in the open – building the trust within teams to share little and often.
• Experience in re‑designing legacy services and products.
• Maintaining a deep working knowledge of product, design and research techniques.
• Experience in line management.

At this point, we hope you’re feeling excited about Made Tech and the job opportunity. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying.

We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we’re looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years’ UK residency and 5 year’ employment history (or back to full‑time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won’t be able to progress your application and we will contact you to let you know why.

Support in applying

If you need this job description in another format, or other support in applying, please email talent@madetech.com.

Life at Made Tech

We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice. Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, please let one of the Made Tech Talent Team know.

Slack interest groups

• disability
• lgbtqiaplus-allies-and-activists
• womxn‑in‑tech

Benefits

• 30 days Holiday – we offer 30 days of paid annual leave.
• Flexible Working Hours – we are flexible with what hours you work.
• Flexible Parental Leave – we offer flexible parental leave options.
• Remote Working – we offer part‑time remote working for all our staff.
• Paid counselling – we offer paid counselling as well as financial and legal advice.

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, we have recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.