Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.
About the role
As a Client Partner, you will be responsible for growing a portfolio of strategic accounts within one of our Industry Sectors. Specifically, this role will be within Central and Devolved Government. You can find out more about the brilliant impact we’re having in the industry here . You’ll develop a strong understanding of the challenges faced by your clients and work with a multidisciplinary account/pursuit team to support your client to overcome them.
You will report to our Industry Director for Central and Devolved Government and lead on the creation and execution of a strategic account plan for each of your clients and work with the account teams and staff on the ground to ensure we’re making strong progress towards our strategic growth goals in your accounts.
You’ll develop a razor-sharp understanding of your clients business problems, public sector challenges, department policies and Made Tech’s value proposition and be able to communicate this effectively to audiences of varying levels of digital and technology maturity.
You will be expected to identify specific sales opportunities within your accounts and to proactively take new ideas to your clients as well as network, gain referrals and outreach to key stakeholders in your target client portfolio. You’ll lead on the qualification, pursuit and capture of these opportunities and will personally hold a multi-million pound annual sales target, which depending upon client portfolio, will range from £10M to £25M.
You’ll be expected to identify senior stakeholders, build strong strategic relationships and become a trusted and valued partner. You’ll also be expected to work with marketing to help build awareness in your accounts and target accounts. You will be expected to continually build your network and our influence within the client's organisation. You will expect to develop your network, find and win new opportunities by gaining referrals, building and extending your relationships across the public sector (see below) and at all times be a trusted advisor to your clients.
Working in conjunction with Finance, you’ll manage account profitability and take the lead on the commercial negotiation of rate cards and contractual terms, to ensure they are inline with the wider business guidelines.
Key responsibilities
- 1.Expert in your Client's Business - be an expert in GDS ways of working
- 2. Expert in Made Tech Capabilities & Services
- 5. Outreach and Networking
Skills, knowledge and expertise
- A strong track record in developing growth in your strategic accounts, up-selling and cross-selling new services and building strong, long-lasting value-based relationships with stakeholders.
- Excellent knowledge of digital service concepts and our markets, with the ability to articulate the distinct aspects of products and services and position them against competitors.
- Expertise in consulting and building strategic account plans and managing account teams to drive exceptional growth and where necessary you will also be prepared to operate as a pioneer and build pursuit teams to further a new business
- A strong track record in winning multiple multi-million-pound contracts and delivering against quarterly and annual targets.
- An appreciation and knowledge of technology delivery, agile methodologies, etc.
- Broad technology experience and a sound awareness of technology and public sector trends and policies
- Ability to operate in a highly competitive and pressurised environment, making sensible decisions that do not compromise Made Tech and our clients.
- Ability to communicate, present and influence credibly and effectively at all levels of the customer organisation, including executive and C-level.
- Expert networking skills and the ability to build strong and appropriate relationships with senior stakeholders.
- Central and devolved government experience and existing relevant networks would be essential to the role.
We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.
Here are some of our most popular benefits listed below:
- 30 days Holiday - we offer 30 days of paid annual leave
- Flexible Parental Leave - we offer flexible parental leave options
- Remote Working - we offer part time remote working for all our staff
- Paid counselling - we offer paid counselling as well as financial and legal advice.
An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Ideally, no more than 30 consecutive days spent outside the UK within the last five years. Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.
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Client Partner in Manchester employer: Made Tech
Made Tech is an exceptional employer that fosters a collaborative and innovative work culture, where designers, researchers, and product professionals come together to make a meaningful impact in the public sector. With a strong emphasis on employee growth through mentorship and agile practices, team members are empowered to drive high-impact outcomes while enjoying the benefits of a supportive community dedicated to user-centred service delivery.
