At a Glance
- Tasks: Lead user-centred design projects to improve public services and client outcomes.
- Company: Join Made Tech, a forward-thinking company dedicated to enhancing society through technology.
- Benefits: Enjoy 30 days holiday, flexible working hours, remote options, and paid counselling.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
- Why this job: Make a real difference in public sector design while developing your leadership skills.
- Qualifications: Experience in user-centred design and strong leadership abilities required.
The predicted salary is between 60000 - 80000 £ per year.
Office: Bristol, London, Manchester or Swansea.
About Made Tech
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.
About the role
Our User Centred Design Principals are responsible for leading and delivering on strategically significant and complex client engagements across our portfolio of public sector clients. We believe that great delivery stems from:
- a thorough understanding of our clients and their needs
- strong practice skills and subject matter expertise
- excellent leadership
- a clear vision of lasting and effective change in a public sector environment
- the ability to translate meaningful strategy into effective implementation
We expect our User Centred Design Principals to bring all of this and to enthuse our design teams and clients with the same passion. The successful candidate will lead the user centred design aspects of one or more of our client engagements while overseeing the wider delivery within the account (or industry) when appropriate. They will bring thought leadership and best-practice, honed through hands-on experience in both the private and public sector. They will work with user researchers, data analysts and client product owners to make ongoing recommended improvements to drive better user and business outcomes. They will often be responsible for translating a product vision into a UX strategy that can deliver a category leading user experience, driving impact and reach across multiple user groups.
Working in an Agile delivery setting alongside product designers, the User Centred Design Principal will oversee and be responsible for the hands on delivery of usability improvements and end to end journeys across all channels including app and web. They will be comfortable blending the just in time delivery of key design artefacts into the delivery teams with continuous discovery and ideation of longer term features and usability improvements.
They will also coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction. In addition, our User Centred Design Principals are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple and concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries.
Key Responsibilities
Our User Centred Design Principals are members of the Strategy and Design Practice leadership team. Part of their responsibility is to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account and the wider business. User Centred Design Principals are responsible for the practice and service line-specific delivery elements of an engagement/account as well as shared ownership for the overall delivery of client outcomes. They leverage client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions.
The right person for this role will do this by combining their design experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector.
Your role at Made Tech
- Collaborate with clients to understand their needs and provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials
- Assess project performance as a part of the billable delivery team, QA design deliverables and outcomes, and ensure client satisfaction.
- Deliver design elements alongside client and Made Tech delivery teams
- Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers
- Act as a UCD authority to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge
- Work as part of a wider consulting team on large scale transformation and lead change projects in the public sector
- Participate in business development activities, including bids and pre-sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission
- Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues
- Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events
Skills, Knowledge & Expertise
Throughout the interview, we’ll be assessing for skills in the following areas:
- Public sector understanding
- Senior client stakeholder engagement
- Leadership
- Commercial skills, growing our practice
Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.
Job Benefits
Our application process
For this role, you’ll first have an initial call with a member of our talent acquisition team. We’ll then have a two-stage virtual interview process meeting with members of our Strategy & Design leadership team as well as our account leadership team. Finally, you’ll have a chance to meet with a member of our exec team - we’re invested in helping you be a success here!
Support in applying
If you need this job description in another format, or other support in applying, please email talent@madetech.com. We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.
Life at Made Tech
We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice).
Benefits
- 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays
- Flexible Working Hours - we are flexible with what hours you work
- Flexible Parental Leave - we offer flexible parental leave options
- Remote Working - we offer part time remote working for all our staff
- Paid counselling - we offer paid counselling as well as financial and legal advice
User Centred Design Principal in London employer: Made Tech
Made Tech is an exceptional employer that prioritises a human-centred approach to technology, fostering a culture of inclusivity and collaboration across its Bristol, London, Manchester, and Swansea offices. With a commitment to employee growth through mentorship and professional development, we offer a flexible working environment, generous benefits including 30 days of holiday, and a vibrant community that encourages diverse perspectives and well-being. Join us in making a meaningful impact in the public sector while enjoying a supportive and dynamic workplace.
StudySmarter Expert Advice🤫
We think this is how you could land User Centred Design Principal in London
✨Tip Number 1
Get to know the company inside out! Research Made Tech's projects, values, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to user-centred design. Think about how your past experiences align with the role and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace User Centred Design Principal in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the User Centred Design Principal role. Highlight your experience in user-centred design and how it aligns with our mission at Made Tech. We want to see how you can bring value to our public sector clients!
Showcase Your Leadership Skills:As a User Centred Design Principal, you'll be leading teams and engaging with clients. Share examples of your leadership experience and how you've successfully guided projects in the past. We love seeing candidates who can inspire others!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas and experiences. We appreciate well-structured applications that make it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application goes straight to our talent team, and we can get in touch with you more quickly. Plus, it shows you're keen on joining us at Made Tech!
How to prepare for a job interview at Made Tech
✨Know Your User-Centred Design Principles
Before the interview, brush up on your knowledge of user-centred design principles. Be ready to discuss how you've applied these in past projects, especially in public sector contexts. This will show that you understand the core values of Made Tech and can lead effectively.
✨Demonstrate Leadership Experience
Prepare examples of your leadership experience, particularly in guiding design teams or managing client relationships. Highlight how you've inspired others and driven successful outcomes in previous roles, as this is crucial for the User Centred Design Principal position.
✨Engage with Real-World Scenarios
Think about specific challenges faced by public sector clients and how you would approach them. During the interview, share your insights on potential solutions and improvements, demonstrating your ability to translate strategy into effective implementation.
✨Showcase Your Collaborative Spirit
Since collaboration is key in this role, be prepared to discuss how you've worked with cross-functional teams, including user researchers and product owners. Emphasise your ability to foster strong relationships and drive collective success, which aligns with Made Tech's ethos.
