At a Glance
- Tasks: Lead user research to improve public services and advocate for user-centred design.
- Company: Join Made Tech, a forward-thinking company dedicated to enhancing society through technology.
- Benefits: Enjoy 30 days holiday, flexible benefits, and a vibrant social calendar.
- Other info: Be part of a growing community focused on learning and professional development.
- Why this job: Make a real difference in public services while collaborating with diverse teams.
- Qualifications: Experience in user research methodologies and a passion for improving user experiences.
The predicted salary is between 55000 - 65000 £ per year.
Job Description hackajob is collaborating with Made Tech to connect them with exceptional professionals for this role.
Description
Made Tech wants to positively impact the country's future by using technology to improve society.
We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology.
We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery.
Senior User Researchers are experienced practitioners who are confident at working with UCD colleagues and professions outside of our service line such as the Data & tech teams.
They collaborate with these teams to understand challenges people face when using public services.
They do this by conducting user research through employing the use of qualitative / quantitative methodologies with real people, ensuring what their team is learning in research informs the end-to-end design of a chosen
Key Responsibilities
- Acts as the research subject matter expert on a multidisciplinary team, facilitating the end-to-end research process and communicating research decisions to the team and stakeholders
- Scope the focus of research, so everyone involved has a shared understanding of what success looks like
- Comfortable in selecting the most appropriate qualitative / quantitative research methods when designing a research project
- Able to work as a solo researcher within a multidisciplinary team on client deliveries
- Advocating for user research within the project delivery and with stakeholders
- Plan research that informs the design of public services that are helpful, usable and successful
- Understands and help teams to apply a range of methods to analyse research data and synthesise findings
- Creates compelling and actionable insights which are suited to the research development phase
- Identifies key project stakeholders, builds relationships and works with them regularly to include and update on the progress of research
- Presenting findings in ‘show & tells’ / in key meetings to project delivery team and key stakeholders
- Analyse and interpret research findings so that teams can confidently confirm or challenge their understandings of problems and ideas
- Advocates for teams to make decisions based on research findings
Skills, Knowledge & Expertise
- Experienced in user centred, lean and agile research methodologies including:
- Usability testing
- Contextual enquiry
- Rapid research
- Survey development
- Measurable and evaluative research
- Accessibility and inclusive design
- Understands and adheres to Made Tech’s research standards, the MRS code of practice and GDPR
- Provide clear and informative communications with research participants, including sharing GDPR policies
- Support the hiring and onboarding of researchers
- Help define Made Tech design principles through delivering good public services
- Represent the community publicly and internally
- Contributes to communities of practice by discussing, sharing suggestions, approaches, ideas and sharing best practice
- Takes a proactive approach to learning (e. g. new research methods / analysis techniques) and shares knowledge back to the UR community.
- Proactively seeking feedback on own work and providing constructive feedback to colleagues
- Desirable: Skills in either Service Design, Content Design, Interaction design.
- Delivery of good public services for users with clients
- Case studies of how to design and deliver good public services and outcomes
- Growth and happiness of the UCD community at Made Tech
- Client Focus
- Drive to Deliver
- Learning and Mentoring
- Experienced in their Profession
- Facilitation
- Job Benefits
We are always listening to our growing teams and evolving the benefits available to our people.
As we scale, as do our benefits and we are scaling quickly.
We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan.
We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.
Here are some of our most popular benefits listed below: 30 days Holiday - we offer 30 days of paid annual leave plus
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher (London)
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Made Tech for a Senior User Researcher (London), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Made Tech before they go live!
We think you need these skills to ace Senior User Researcher (London)
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior User Researcher (London) at Made Tech, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Made Tech does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Made Tech. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Made Tech.
How to prepare for a job interview at Made Tech
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Made Tech, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Made Tech might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Made Tech!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Made Tech is looking for.
