Senior PMO Analyst in London

About Made Tech

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. As a Senior PMO Analyst, you will act as a bridge between operational project management and strategic portfolio oversight within the Delivery Management & PMO capability. This role will be part of the delivery management capability at Made Tech.

Key Responsibilities

• You will take ownership of the seamless execution, governance, and financial tracking of multiple complex digital transformation engagements.
• Manage day-to-day operations and reporting, mentor junior PMO Analysts, handle advanced escalations, and work closely with senior stakeholders to ensure project alignment with commercial goals.
• Play a pivotal role in standardising processes and driving capability improvements across the PMO function.
• Oversee and produce complex financial reports for multiple account teams, encompassing contract/SOW burndown, forecasting, and expense tracking.
• Act as the escalation point for account invoice reviews, TOIL validation, and client asset management.
• Provide strategic, visual, client-ready reporting on SLA/KPI adherence, social value commitments, and commercial performance to stakeholders up to the C-Suite level.
• Manage team capacity, work plans, and schedules across complex or multiple work streams to balance client delivery with Made Tech’s commercial objectives.
• Mentor and coach mid-level and associate PMO Analysts, delegating operational tasks where appropriate to ensure their contributions align with the overall PMO strategy.
• Establish, maintain, and mature PMO standards and governance across your assigned portfolio of projects.
• Proactively oversee complex dependencies and robust RAID (Risks, Assumptions, Issues, Dependencies) logs, ensuring action plans are identified and remediations are tracked to conclusion.
• Schedule and facilitate high-level reviews and health checks for complex work streams/SoWs to ensure projects remain on track.
• Act as a senior figure and active participant in the Delivery Management community.
• Handle advanced stakeholder negotiations and manage expectations.
• Take a lead role in building and implementing plans to improve Agile delivery management and PMO capabilities across the business.
• Provide subject matter expertise in Agile project management disciplines to continuously elevate best practices and process standardisation.
• Partner with the Lead PMO Analyst to implement continuous improvements to the PMO service catalogue.

Skills, Knowledge & Expertise

• Advanced Data Skills: Expert spreadsheet capabilities (advanced formulas, data validation, pivot tables, macros, and complex data visualisation).
• Delivery Experience: Substantial experience leading or supporting complex business change programs within the full lifecycle of cross-functional Agile projects.
• Stakeholder & Negotiation Skills: Confident communication skills with the ability to use soft power to influence peers, manage C-Suite expectations, and achieve required business outcomes.
• Commercial Acumen: Extensive experience in budget management, project scheduling, capacity planning, tracking the realisation of benefits, understanding contractual commitments and managing change control processes.
• Risk Management: Deep expertise in identifying and managing cross-project risks and dependencies using robust RAID management processes.
• Leadership: Experience coaching, mentoring, or matrix-managing junior PMO or project team members.

At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you’d like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies.

SC eligibility:

An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why.

Support in applying

If you need this job description in another format, or other support in applying, please email talent@madetech.com. We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application.

Life at Made Tech

We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice). Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know.

Job Benefits

• 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays.
• Flexible Working Hours - we are flexible with what hours you work.
• Flexible Parental Leave - we offer flexible parental leave options.
• Remote Working - we offer part time remote working for all our staff.
• Paid counselling - we offer paid counselling as well as financial and legal advice.