Senior Customer Engineer in London

Made Tech is on a mission to use technology to improve society – for everyone. We help public sector organisations transform, deliver, and manage world-class digital products and cloud services. Within our Software Division, we are currently tackling one of the UK’s defining challenges: the housing crisis. The people managing repairs and compliance in social housing handle a level of complexity most software wasn’t built for—high volumes, strict regulations, and overstretched teams. As a result, the tenant experience has fallen far behind modern expectations. We are building software to change that. We give housing teams genuinely better tools and give tenants more agency. Our customers trust us because we deliver real, measurable results, and that trust is what this role is built on.

About the Role

Are you a Software Engineer who wants to see the real-world impact of the code you write? As a Customer Engineer, you won’t be hiding behind a ticket queue. You will work directly with the customers using our software. You’ll write code, ship features, and build integrations in direct response to what you hear from the people using our platform—from tenants to operational teams. You’ll be part of a lean, fast-moving product team that took a new product from concept to market in just three months. You will take new customers from signed contracts to live deployments, closing the loop from problem to production. You don’t need to be a lone wolf or own the product roadmap in isolation; this is a highly collaborative, forward-deployed role where you’ll work closely with our product leaders to map out the best solutions for our users.

What You'll Do

• No two days look the same. One day you’re debugging an API integration, the next you’re running a discovery session with a repairs team or walking a Director through a new feature.
• End-to-End Implementation: Run customer onboarding from kick-off to a live, working deployment as a core part of our team.
• Close the Loop: Work with customers to understand their needs, configure the product, identify patterns across different users, and translate those patterns into production-ready code.
• Technical Service Delivery: Build integrations, execute data migrations, and develop custom configurations to make the software work seamlessly for landlords.
• Relationship Management: Check in regularly with customers, resolve technical issues before they fester, and build genuine confidence and trust in our platform.

Who You Might Be

We grow teams of language-agnostic engineers who care about outcomes. For this role, we are looking for someone who is:

• Experienced: You have demonstrable experience shipping product in a team. You know the difference between clean work and a shortcut, and you're ready for more ownership over your work.
• Technically Capable: You can jump into a multi-tenanted environment with rich capabilities and differing tech stacks to deliver quality, maintainable software. You are a strong believer in Agile practices, CI/CD, and TDD.
• AI-Native: Tools like Cursor, Claude, and Copilot are natural parts of your workflow. You use them to move faster and smarter, not as a crutch.
• An Adaptable Communicator: You can move seamlessly between a strategic conversation with a Director of Repairs and a practical, empathetic one with a contact centre agent, building trust with both.
• Self-Directed & Collaborative: You can spot what needs doing without waiting for a ticket, but you always loop your team in early. You thrive in a "small team, high ownership" culture.
• Purpose-Driven: You want to use your technical skills to improve outcomes for social housing tenants across the UK.

What We Offer

You’ll have real ownership here—shaping what gets built and how alongside a small, dedicated team where your fingerprints will be all over the product.

Support in applying: If you need this job description in another format, or other support in applying, please email talent@madetech.com.

We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

When you apply, we’ll put you in touch with a talent partner who can help with any needs or adjustments we may need to make to help with your application. This includes alternative formats for documents, the time allotted for interviews and any other needs. We also welcome any feedback on how we can improve the experience for future candidates.

Life at Made Tech

We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice).

Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you’d like to speak to someone from one of these groups about their experience as an employee, let your recruitment agent or Made Tech Talent Specialist know.

The groups are:

• antiracist-activists
• disability
• lgbtqiaplus-allies-and-activists
• neurodiversity
• parents-carers
• women-in-tech

Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.

Here are some of our most popular benefits listed below:

• 30 days Holiday - we offer 30 days of paid annual leave
• Flexible Working Hours - we are flexible with what hours you work
• Flexible Parental Leave - we offer flexible parental leave options
• Remote Working - we offer part time remote working for all our staff
• Paid counselling - we offer paid counselling as well as financial and legal advice