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- Tasks: Lead our Managed Services practice, enhancing public sector services and managing client engagements.
- Company: Made Tech is a digital transformation company focused on improving public services through technology.
- Benefits: Enjoy 30 days holiday, flexible working hours, remote options, and paid counselling support.
- Why this job: Join a dynamic team driving innovation in public services while making a real societal impact.
- Qualifications: Experience in IT service management and building relationships with public sector stakeholders required.
- Other info: This role offers a competitive salary and the chance to shape the future of public sector services.
The predicted salary is between 86000 - 113000 £ per year.
We are seeking a highly experienced individual to lead our Managed Services practice, responsible for building an exceptional operation to manage the transition to live - and ongoing running - of our clients' services, applications, data, infrastructure and cloud estates.
We believe that Managed Services, done effectively, can significantly enhance citizen and user experiences, bolster the resilience of public services, and continually improve the applications that deliver essential capabilities to our society.
The successful candidate will join the existing practice to help us grow, develop and support the sale of a set of differentiated offerings covering the end-to-end design, transition and support for a wide range of IT services, platforms and products. They will develop a team of engineering, cloud, data, user-centred and managed service professionals, engage with our clients on their business priorities and challenges, and guide and monitor client engagements across Made Tech.
This role reports directly to the Chief Delivery & Transformation Officer.
Key ResponsibilitiesOur Head of Managed Services is a member of Made Tech's leadership team with the responsibility and autonomy to define strategic plans that accelerate the growth of both the practice and wider business. You will be responsible for the revenue, margin and utilisation of the practice, collaborating with the other practice, industry and delivery heads to drive excellent services for our Public Sector clients.
The right person for this role will do this by combining their experience of IT service management, passion for simplification and legacy modernisation, and their established industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the public sector.
Your Role at Made Tech- Grow the Managed Services practice at Made Tech; alongside our industry leadership teams, develop trusted relationships with our clients to identify specific growth opportunities and proactively take new ideas to our clients to help them solve their biggest problems.
- Develop the Managed Services propositions; establish Made Tech as an innovator and thought leader in the space, sharing our differentiated approach to improve services across the public sector.
- Lead the Managed Services practice; hire, develop, motivate and coach a team that understands the user/client needs as well as the technology we are supporting across the public sector.
- Deliver a profitable Managed Services business; balance complex client needs with highly performing, suitably leveraged and cost effective teams.
- Shape our service offering; define and deploy the operational processes and approaches that underpin our migration, modernisation, improvement (cost and experience) and managed service activities.
- Provide subject matter expertise; lead the migration and operations offerings on our existing client accounts, guiding the account teams to building strategic plans that deliver on our goals.
- Be a trusted advisor; build strategic relationships with C-Level stakeholders across our public sector client base and the wider industry.
- Be the point of escalation; support the team for service impacting issues/ incidents, conduct major service reviews with key clients and liaise with high profile stakeholders.
- Help develop our integrated client proposition; align the Managed Services strategy and offerings to our Transformation, Security, Engineering and Cloud offerings to ensure a comprehensive service to our clients.
The following skills will be assessed during the application process.
Client Advisory- Understanding of the issues and challenges that the public sector faces in supporting and transforming legacy applications, as well as minimising the risk of future legacy technology.
- Experience building trusted advisor relationships with senior client stakeholders within the public sector.
- Strategic vision; ability to align services with evolving societal requirements and public sector objectives.
- User-centric approach; strong commitment to designing and improving services based on user needs and experiences.
- Continuous improvement and innovation; proficiency in engaging with stakeholders, including end-users and public sector teams, to identify and implement improvements and incorporate new technology to enhance service performance, user satisfaction and accessibility.
- Data-driven decision making; utilise data analytics to inform strategic decisions, identify opportunities for change and optimise service delivery.
- Experience developing targeted propositions and go-to-market plans based on client needs and ability to contract/ buy for managed service offerings and propositions.
- Experience of working with sales professionals and commercial responsibility for strategic organisational goals.
- Experience in running migration and support services for platforms, user-facing digital and data services, cyber security operations.
- Experience of support capabilities including fully outsourced and outcome based, embedded capabilities, service design, transition and support product implementation/ integration.
- Experience of building and managing high performing service management teams and creating the operating model to provide a cost-effective client-facing experience.
- Experience of owning a cost-centre and of working with commercial functions to grow a profitable practice.
- Experience of managing partnerships and suppliers to provide a consolidated and seamless managed service offering to clients of varying levels of service maturity.
- Understanding of the support and operations tooling landscape, experience of cross organisation integrations and the development of automated monitoring and alerting frameworks.
At Made Tech, we strive to create an inclusive culture that reflects the diversity of our community. We believe that everyone should have equal access to opportunities, regardless of their background or identity.
BenefitsWe offer a range of benefits to support your career and wellbeing, including:
- 30 days Holiday - we offer 30 days of paid annual leave
- Flexible Working Hours - we are flexible with what hours you work
- Flexible Parental Leave - we offer flexible parental leave options
- Remote Working - we offer part time remote working for all our staff
- Paid counselling - we offer paid counselling as well as financial and legal advice.
Location: Any UK Office Hub (Bristol / London / Manchester / Swansea)
Department: Delivery & Practices > Managed Service Practice
Employment Type: Permanent
Workplace Type: Hybrid
Compensation: £100,000 - £141,750 / year
Head of Managed Services - Manchester - Made Tech employer: Made Tech
Contact Detail:
Made Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Managed Services - Manchester - Made Tech
✨Tip Number 1
Network with professionals in the public sector and managed services space. Attend industry events, webinars, or local meetups to connect with potential colleagues and clients. Building these relationships can give you insights into the challenges they face and how you can position yourself as a solution.
✨Tip Number 2
Stay updated on the latest trends and technologies in IT service management and cloud solutions. Follow relevant blogs, podcasts, and thought leaders in the field. This knowledge will not only help you in interviews but also demonstrate your commitment to continuous improvement and innovation.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams or projects in the past. Highlight your experience in building trusted relationships with clients and how you've addressed their needs. This will showcase your leadership skills and ability to drive growth in the Managed Services practice.
✨Tip Number 4
Familiarise yourself with Made Tech's current offerings and recent projects. Understanding their approach and values will allow you to tailor your discussions during interviews, showing that you're not just a fit for the role but also aligned with the company's mission and vision.
We think you need these skills to ace Head of Managed Services - Manchester - Made Tech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service management, client advisory roles, and team leadership. Use specific examples that demonstrate your ability to grow and manage a practice effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for public sector transformation and how your strategic vision aligns with Made Tech's goals. Mention specific challenges in the public sector that you are eager to address.
Showcase Your Leadership Skills: Provide examples of how you've built and managed high-performing teams in previous roles. Highlight your experience in developing trusted relationships with senior stakeholders and your approach to coaching and motivating teams.
Demonstrate Data-Driven Decision Making: Include instances where you've used data analytics to inform decisions or improve service delivery. This will show your capability in aligning services with evolving societal requirements and public sector objectives.
How to prepare for a job interview at Made Tech
✨Understand the Public Sector Landscape
Familiarise yourself with the challenges and opportunities within the public sector. Be prepared to discuss how your experience aligns with the needs of public services, especially in terms of legacy technology transformation.
✨Demonstrate Leadership Skills
As a Head of Managed Services, showcasing your leadership abilities is crucial. Prepare examples of how you've successfully built and managed high-performing teams, and how you motivate and develop talent in a fast-paced environment.
✨Showcase Your Strategic Vision
Be ready to articulate your strategic vision for the Managed Services practice. Discuss how you would align services with evolving societal requirements and public sector objectives, and provide examples of past successes in this area.
✨Prepare for Client Engagement Scenarios
Expect to engage in role-play or scenario-based questions regarding client interactions. Think about how you would build trusted advisor relationships with C-Level stakeholders and handle service-impacting issues effectively.
