Head of Experience Design

Our Head of Experience Design is responsible for creating a world class professional services practice and developing demand for a set of propositions and capabilities to meet the needs of our clients and to support the strategic growth of our business. We believe that good design, research-driven policy, technical excellence, continuous innovation and improvement, and effectively managed change can significantly enhance citizen and user experiences, bolster the resilience of public services, and help to improve the applications that deliver essential services to our society.

The successful candidate will lead the practice to help us to develop and support the sale of a set of differentiated offerings covering Experience Design, for a wide range of public services. They will develop a team of Content Designers, UX Designers, Interaction Designers and User Researchers to engage with our clients on their business priorities and challenges, and they will guide and monitor client engagements across Made Tech. In addition, the Head of Practice will be responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee client deliveries and be contributing up to 50% of time to billable project activities, to help ensure quality and drive the sharing of best practice across our engagements and industries. This role reports directly to the Head of Strategy & Design Service Line.

Key Responsibilities

Our Head of Experience Design is a member of the Strategy & Design Service Line leadership team with the responsibility to develop the capability of the practice to meet business needs and to accelerate the growth of both the practice and wider business. You will be responsible for the revenue, margin and utilisation of the practice, collaborating with the other practice, service line, industry and delivery heads to drive excellent services for our Public Sector clients. You will also be responsible for the output of your team working on client projects, proposals and capability development.

The right person for this role will do this by combining their technical discipline experience, leadership skills and industry network with Made Tech's unique experience of delivering digital services and digital transformation for the Public Sector.

Skills, Knowledge & Expertise

• Clients: This role requires a deep understanding of public sector digital transformation and the ability to bridge the gap between commercial innovation and government challenges. You must be able to establish yourself as a trusted advisor to senior stakeholders by delivering user-centric, data-driven solutions.
• Leadership: The focus is on operational and people management, specifically the ability to lead high-performing consulting teams while maintaining a profitable cost centre. You will need to grow a practice through talent mentorship, supplier management, and cost-effective delivery models.
• Practice: Business development and strategic execution, requiring experience in creating market-ready propositions that solve specific client needs. It involves collaborating with sales teams to meet organisational goals and overseeing complex, multi-disciplinary digital projects.
• Experience Design: Strategic Design, Content and UX Design, Service mapping, User experience analysis, Consulting expert, Senior stakeholder management, Research and Insights, Design Leadership, Agile expertise.

Job Benefits

Life at Made Tech: We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice). Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know.

Benefits: We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We’ve recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below:

• 30 days Holiday - we offer 30 days of paid annual leave
• Flexible Parental Leave - we offer flexible parental leave options
• Remote Working - we offer part time remote working for all our staff