Principal Delivery Manager in England

Our Principal Delivery Managers are responsible for leading and delivering strategically significant, complex client engagements across our portfolio of clients. We believe that great delivery stems from a thorough understanding of our clients and their needs, strong discipline skills and subject matter expertise, excellent leadership and a clear vision of lasting and effective change in a public sector environment. We expect our Principal Delivery Managers to bring all of that and enthuse our delivery teams with the same passion.

The successful candidate will lead the Delivery Management aspects of our client engagements while overseeing the wider delivery within the account (or industry) when appropriate. They will coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction. In addition, our Principal Delivery Managers are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple, concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries.

Our Principal Delivery Managers are members of the Delivery Management & PMO Practice leadership team with the responsibility to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account and the wider business. You will be responsible for the practice and service line-specific delivery elements of your engagement/account as well as a shared ownership for the overall delivery of client outcomes. You will leverage your client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions. The right person for this role will do this by combining their technical discipline/craft experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector.

Key Responsibilities

• Collaborate with clients to understand their needs, provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials.
• Assess project performance as part of the billable delivery team, quality assure the deliverables and outcomes, and ensure client satisfaction.
• Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers.
• Act as a Technical Authority to provide oversight and ensure alignment with internal and industry best practices.
• Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge.
• Participate in business development activities, including bids and pre-sales within the account, industry and practice.
• Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission.
• Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues.
• Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events.

Skills, Knowledge & Expertise

• Client: Understanding of the issues and challenges that the public sector faces in delivering services that make the best use of data and digital capabilities, transforming legacy infrastructure, and taking an innovative and user-centric approach.
• Leadership: Experience building trusted advisor relationships with senior client stakeholders within the public sector, building and leading high performing consulting teams, and leading bids and solution shaping.
• People Management: Ambassadors of belonging at Made Tech, advocating and championing organisational commitments and priorities, recognising their role in modelling the way and embodying our values; compelling communicators; coaching for growth; and fostering inclusion, trust and transparency.
• Practice: Experience delivering complex engagements spanning multiple capabilities for user-facing digital and data services in the public sector; identifying opportunities and developing targeted solutions; working with sales professionals and commercial responsibility for strategic goals.
• Delivery Management: Proven experience in Agile project/programme management or delivery management in digital, software and services; track record of delivering large-scale projects and portfolios; leadership and coaching; experience in using appropriate tools, templates and playbooks; coaching teams and clients in Agile, RAID management, milestone delivery and reporting metrics; reporting progress to senior stakeholders; supporting hiring activities; contributing to the community of practice.

Job Benefits

• 30 days annual leave plus bank holidays.
• Flexible parental leave options.
• Remote working options.
• Paid counselling, financial and legal advisory support.
• Flexible benefits platform including Smart Tech, Cycle to work, and a personal benefits allowance for health care or pension.
• Optional social and wellbeing calendar of events.

Eligibility for security clearance (SC) is increasingly specified by clients. Candidates must have 5 years of continuous UK residency to be eligible for SC. If eligibility is not met at any point during the interview process, the application will not progress.